Customer Care Lead, CHC Supply Chain Japan

• Location: Japan

About the job

At Sanofi Consumer Healthcare, we build trusted and loved brands that connect with hundreds of millions of consumers worldwide. Our mission is to enable better self-care for individuals and communities, while also contributing to a healthier planet. We strive to act as a force for good by integrating sustainability along our business and employees’ mission and operate responsibly from both a social and environmental point of view. To achieve this, we need people who can shape the future of our business and help us on our journey to becoming the best fast-moving consumer healthcare company in and for the world.

Main responsibilities:

The Customer Care Head improves business performance by creating competitive advantages that impact Cost, Cash and Growth; this is, ensuring availability of products at the point of sales, improving the On Shelf availability and customer satisfaction at the optimum cost, the most efficient processes end to end and clear and timely information for all stakeholders. The candidate should also

• Lead and connect Go To Market with business strategies together with regional and local SC and Trade teams. Drive new innovative and digitally savvy approaches. 
• Spearhead customer care strategy. Build capability to understand, meet and exceed customer requirements (with true service metrics, customer satisfaction) taking into account the diversity of the markets, sizes, channels and distribution models. Power an intelligent Supply Chain, digitally connected with customers (free exchange of information).

About you

Customer Care is the customer facing area from the Supply Chain perspective.  Therefore, the Customer Care Manager should be the link between the customers and internal areas in order to guarantee customer satisfaction (This is not an exhaustive list):

• Customer Hub and Finance: Guaranteeing the right flow of product and information to and from the customer and ensuring the successful development of Joint Business Plans.
• Growth Hub and Growth performance Hub: Joint development of commercial business plans in accordance to operational capabilities
• Digital: Drive Digital Projects and ensuring an end to end flawless operation where systems are implied.
• Other Supply Chain areas (QA, Demand Planning and Distribution): ensure product availability with the right conditions in the right moment and at the right place and the development of specialized customer facing projects (Joint Forecasting, Warehousing and Transport practices…)
• Inventory optimization: Lead the efforts towards the balance of Stock in trade from stores and DCs with Sales team
• System operation management: Related to customer orders and returns (JCA, BMS, Web EDI, SAP, slip printing system, etc.)
• Master data operation management

Why choose us?

• Bring the miracles of science to life alongside a supportive, future-focused team.
• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.

Pursue Progress. Discover Extraordinary.

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
 

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

This position will report directly to the Head of Supply Chain Japan.

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!