Customer Service Representative - Cincinnati, OH

Customer Service Representative

Relevant Experience (Years) 6 months to 2 years or more than 2 years of experience in any contact center or administrative task, domain knowledge on Fraud or KYC (Know Your Customer) or Anti-Money Laundering or Retail and Consumer Banking or any Banking areas

Technical/Functional Skills · Customer service skills with good written, verbal communication skills and comprehension · Expertise in Banking, Fraud and Anti-Money Laundering Process will be an advantage · Ability to handle Inbound/Outbound calls as part of daily production. · To have good data entry skills · Ability to review and make decisions that are in line with business provided standard operating procedures. · To have good system skills in Excel, Word, and Outlook

Roles and Responsibilities Maintain monthly performance measurements. TAT’s, production goals, compliance/regulatory, and customer satisfaction.

Generic Skills · Analytical and problem-solving skills · Good with Analytical skills · Should have decent understanding on how to perform Risk assessment & Investigative skills · Requires organizational and time management skills to balance workload and meet deadlines.

Educational Qualification High School diploma

Shift Timings Schedule · 9 hour working model (8 production hours + 1 hour break) · Multiple Rostered shift approach to be followed for shifts starting from 8 AM EST and ending at 10 PM EST · 2 Days Weekly-Offs to be provided, can be split within week or 2 days in a row

Working Days Schedule · Monday to Sunday (5 day working model with rostered approach) · Associates need to be flexible to work on Saturday and Sunday as well