Community Manager - Melbourne, VIC

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Shaping the future of real estate for a better world!

Melbourne Connect Co-working is located on the doorstep of the University of Melbourne offering an amenity-rich workspace and engaged community in Carlton. The Melbourne Connect precinct provides co-located partners with easy commuting options, diverse spaces in which to work, meet and socialise and high-quality curated on-site retail and childcare. Melbourne Connect Co-working will bring together world-class researchers, start-ups, industry, corporates, artists, and Science Gallery Melbourne in a purpose-built innovation precinct. This is your chance to be part of this highly connected innovation-led community.

Located over two levels of Melbourne Connect and stretching across 2,200 square metres of the precinct, Melbourne Connect Co-working offers a selection of flexible private offices, dedicated desks, meeting rooms, project spaces, a media studio and event spaces, ideal for a curated community of enterprises, project teams, start-ups, scale-ups, and individuals looking to be immersed with an innovation precinct connected to one of the country’s leading Universities.

What this job involves:

Due to an internal promotion, we’re looking for a Community Manager to join our team! You will manage customer and member on-boarding and the overall welcome experience, facilitating the smooth and efficient operation of the space, its facilities and amenities, and creating, curating, scheduling and managing engaging community events to boost the community morale and member networking.

A snapshot of the role:

• Developing and managing the customer service program and experience
• Manage all customer feedback to ensure continual improvement in our customers’ experiences
• Welcome members and make sure they are well settled into their spaces
• Actively contribute to creating and sustaining a positive, inclusive, professional, fun and team culture and work
• Conduct tours as required for stakeholders or potential customers
• Oversee and curate a program of events designed to build community and generate additional revenue

Sound like you? This is what we’re looking for:

• You’re genuinely passionate about providing outstanding customer service and this has been proven in your prior roles
• You are highly organised and take great pride in being accurate with everything you do
• You’re self-motivated and can keep yourself focused on balancing your workload
• You’re energetic and love letting your personality show through
• You possess a high standard of communication and can relate to others easily

What you can expect from us:

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace.  This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

We value your health and wellbeing which is why we are excited to announce a whole raft of new benefits through our WHEREFIT partnership! WHEREFIT provides you with access to exclusive corporate discounts of up to 40% off at leading fitness and wellbeing brands across Australia. With over 2,000 unique offers across gyms, activewear, studios, healthy meals, supplements, accessories, self-care and more, there is something for everyone so you can perform at your best!

Apply today, quoting job reference number AFREQ368229

Please note, although developing relationships with agencies forms a component of the JLL talent acquisition strategy, on this occasion agency submissions will not be accepted.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.