Professional, Facilities Management - Mumbai, MH

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Senior Manager - Amenities

Corporate Solutions (Integrated Facilities Management) – India

ROLE AND RESPONSIBILITIES

OVERALL ROLE

The Senior Manager - Amenities will (lead a team to) manage the day-to-day client activities for the assigned property/facility, and be the on-site key point of contact for key stakeholders and/or client. The role will assume overall responsibility for soft services and amenities (quality control, associated budgets, operations, contract services, purchasing of material, equipment & supplies).

MAJOR RESPONSIBILITIES

• People Management (where applicable)
  • Manage and coach soft services and amenities team on site
  • Develop and sustain a high-quality well motivated team
  • Ensure high staff morale, trust and work ethics
  • Build and maintain an environment that supports teamwork, co-operation and performance excellence within team
  • Mentor and enable Training & Development of team members
• Client/Stakeholder Management
  • Proactively engage stakeholders to ensure that on site client’s expectations are met
  • Build and develop effective client / stakeholder relationships across multiple levels of the organisation
  • On-site key point of Escalation for Amenities in the client’s premises
• Contracts Management
  • Plan and manage all soft services contracts to ensure that they are professionally delivered at the right costs
  • Ensure expiry of contracts are well-monitored and re-procurement is initiated if needed
  • Ensure contracts are continually assessed to deliver best value to the client
• Finance Management
  • Actively work to ensure that the site’s financial operations are meeting or exceeding targets and control requirements including the Jones Lang LaSalle Code of Ethics
  • Ensure financial processes are followed at all times
• Health & Safety Management
  • Ensure the provision of a safe working environment, wherever applicable in soft services
  • Ensure compliance with statutory regulations on fire, health and safety standards
• Site Operations Management
  • Recommend continuous quality improvement practices and implement Industry Best Practice operations
  • Implement performance measures and ensure they are maintained at all times
  • Review existing operations regularly to reduce costs and improve operational standards

• Achieve Key Performance Indicators and Service Level Agreement targets

CANDIDATE SPECIFICATION:  KEY SELECTION CRITERIA

Ideal Experience

• Min. Bachelor’s degree in facilities management, Hospitality Management, business or other related field &/or  3-5 years experience in facilities, property management, hospitality or related field
• Has experience working in banking environment
• Knowledge of local occupational health and safety requirements
• Knowledge of vendor management for specialized services
• Proven capacity to understand and interpret commercial contracts
• Strong budget management and financial analysis skills

Critical Competencies for Success

• Client Focus & Relationship Management
  • Demonstrates proactive & professional approach to customer service and stakeholder engagement
  • Ability to interact with a wide range of client staff, including senior levels
  • Ability to manage conflict and balance between client and firm requirements
  • Has a customer service oriented attitude
• Team Leadership (where applicable)
  • Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels
• Problem Solving & Strategic Thinking
  • Capacity to deal with ambiguity and solve complex problems effectively
  • Analytical, proven ability to solve problems using a quantitative approach
  • Proven ability to employ holistic approaches and looks at long term solutions

Other Personal Characteristics

• Strong communicator – Good presentation skills and possesses strong verbal & written communication skills (English & local language),  also an active listener
• Passion for quality – has an eye for detail to make sure the best delivery of services
• Self-motivated; confident & energetic
• Ability to effectively deal with stressful situations
• Flexible – able to adapt to rapidly changing situations
• Strongly goal-oriented – able to focus on meeting all performance targets
• Is a team player – able to cooperate and work well with others to meet targets
• Proven ability to initiate and follow through with improvement initiatives
• Exhibits honesty & trustworthiness
• Open to new ideas & willing to challenge status quo

KEY STAKEHOLDERS

Client staff

Site amenities and Soft services Managers

Vendor staff

REPORTING TO

Account Manager - JLL

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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