Field Service Technician - Elk Grove Village, IL - (HIESA) Chicago

Location:

(HIESA) Chicago

Job ID:

R0055578

Date Posted:

2024-06-27

Company Name:

HITACHI INDUSTRIAL EQUIPMENT & SOLUTIONS AMERICA, LLC

Profession (Job Category):

Engineering & Science

Job Schedule: 

Full time

Remote:

No

Job Description:

Responsibilities:

• Start up and installation of industrial printing systems which include thermal ink jet printers, small and large character printers, CIJ printers, laser printers and labeling equipment.
• Perform repairs and maintenance on equipment at customer sites.
• Provide customer training on the use and maintenance of equipment during installations and as requested by customers.
• Perform trials/demos with equipment at customer sites.
• Document service calls and installations when completed by filling out service reports.
• Provide technical support to customers by phone, email or on-site visits.
• Follow up on installations and trials/demos.
• Occasional preparation of trade shows/exhibitions.
• Report daily to the service manager on the progress/status of demos, trials, installations, service calls and/or repairs.
• Work with Sales, Service and Management to grow business.
• Be willing to learn new equipment/ processes, by attending training and/ or participating in educational opportunities. Training might require some travel within the United States.
• Be willing to travel and support the product line where needed.
• Provide support to our customers during normal working hours, Monday through Friday, 8am to 4:30pm.   After hours and weekends will occasionally be necessary.

Requirements:

• Field service experience, specifically with industrial CIJ printers, case coders, labeling equipment and laser printers is a plus.
• AS degree in electronics or equivalent training/experience in the industrial printing and labeling industry.
• General knowledge of hydraulic, pneumatic, and mechanical systems.
• Self-starter - able to work independently while still communicating to the customer and supervisor.
• Strong attention to detail.
• Take and follow direction and established processes.
• Positive contribution and collaboration for continuous improvement.
• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Proficient in the use of computers (e.g., Word and Excel).
• Bilingual English/Spanish preferred but not required.
• Must be willing to travel and work overtime when necessary.
• Ability to lift and carry 60 lbs. of equipment for a short distance.