Internship - Customer Connect Center with Nordic Languages - (HE)Office_KRK Pawia

Location:

Krakow, Lesser Poland, Poland

Job ID:

R0055086

Date Posted:

2024-06-28

Company Name:

HITACHI ENERGY SERVICES SP. Z O.O.

Profession (Job Category):

Administration & Facilities

Job Schedule: 

Part time

Remote:

No

Job Description:

Customer Connect Center (CCC) is a global team within Hitachi Energy. CCC is the competent entry door for all the technical & sales related inquiries in 14 different languages. CCC Team for Europe & Africa is located in Krakow.

Your responsibilities

• Getting acquainted with Customer Connect processes

• Support in handling incoming inquiries from Nordic countries via e-mails, chat, web, telephone and other possible channels efficiently, with confidence and professionalism (approximately 90% of inquiries are via web or e-mail)

• Share feedback about customer centricity of processes & solutions, propose & help implementing improvements

• Data cleansing & maintenance of the Contact Management Tool GDS

• Able to multitask and maintain an organized work environment

• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business

• Collaborate with other departments and keep a positive relation with them

Your background

• You are a university student graduating in 2025 or later

• You can speak any of the following languages (proven spoken & written skills): Swedish, Norwegian, or Finnish, with additional good command of English

• Proficiency in additional languages would be a big plus

• Strong focus on customers and their needs

• Ability to identify areas for improvement and propose solutions

• You are a flexible and creative team player