Product Manager - AIOps CoPilot

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Responsibilities

• As a Product Manager for AIOps Copilot, you will lead the charge in developing our advanced LLM-based coding assistant

• Learn customer pain points, understand fast moving competitive landscape and drive a roadmap to successful delivery.

• You will work at the intersection of GenAI and user experience design, collaborating with a multidisciplinary team of engineers, data scientists, marketers, and sales professionals to create innovative, user-centric solutions

• Work on long-term product vision, feature definition, pricing, customer enablement, marketing and drive customer adoption

• Work in a fast-paced, rapidly evolving environment with fast delivery time, rapid iteration, and data-driven decision-making

• Work closely with the Product Owners (each PO runs a scrum team of 4-5) for release planning, sprint reviews and delivery.

Skills Required
 

• Overall 8+yrs experience, 4+ years product management experience at a software company

• Bachelor’s degree (technical disciplines preferred)

• Possess strong AI technology and application ability in the field of AI Ops

• Proven track record in Observability, Monitoring, APM domains is strongly preferred

• Demonstrated experience in distilling customer use cases, use data + insights in coming up with product roadmap, plan the roadmap across releases providing continuous value to customers

• Ability to bring customer focus and requirements via use cases and influence the product/service

• Ability to evangelize the product/service, improve adoption, define and track key success metrics

• Experience presenting to executive leadership and handling sensitive customer situations.

• Strong user experience/design sense, with a record of building great products.

• Ability to work with teams across multiple time zones (US, India and Singapore)

Skills Preferred
Experience with agile development methodologies like Scrum is a plus.

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