SuccessFactors Configuration Lead

Job Description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

 

 

 

 

Job Summary:
(Briefly describe the main objectives and purpose of the job. Why does the job exist?  What is it expected to accomplish?)
The EY Technology Talent role owns the SAP Successfactors configuration responsibilities to ensure configurations are delivered as part of both a project and BAU process. Includes support budget management, and support delivery oversight.

 

Essential Functions of the Job:
(Describe essential functions, or primary duties and responsibilities.  Assume the reader does not know the role or function of the job.)

• Together with the Application Engineering Lead:
• Own and ensure the SAP Successfactors configuration are delivered meeting project requirements supporting project and BAU requirements
• Governs and provides guidance to the team for the configuration delivery
• Work with project and BAU teams for any issue resolutions 
• Vendor Management – relationship, monitor delivery, metric compliance and overall customer satisfaction
• Provide SLA exceptions (if any)
• Liaison to the Business; Single point of contact for IT Service Delivery and Technology groups 
• Plan/Management of Support Budget (Hosting, Software, Configuration)
• Project intake and demand management
• High Priority support ticket management/ attendance / Escalations
• Required 24/7 on-call support ( e.g. escalations, vacation, holiday, weekend coverage) 
• Managing SAP SuccessFactors project life cycle implementation and integrations
• Working in a corporate IT environment with multiple disciplines to deliver projects in line with customer needs
• Working in a corporate IT environment in the Operational / Support Service Management role meeting ITIL framework 
• Review technical program/code as it pertains to SAP Successfactors Configuration responsibilities  

 

Analytical/Decision Making Responsibilities: 

• (Describe the kind of problems and challenges typically faced, and decisions required to perform the job, as well as recommendations made to supervisors or others.  Focus on the nature of existing policies, precedents and procedures used to guide decisions, and the degree to which the incumbent is free to make decisions requiring interpretation and judgment. Provide an example.)
• Challenge/hold the Configuration team to account 
• Must be able to work within a matrix organization – balancing the needs of the service line against firm initiatives and goals
• Must make decisions, such as prioritize relationships to develop, negotiate with customers and overcome obstacles
• Identify, manage and resolve complex issues, preventing escalations, where possible 
• Manage, negotiate and resolve project risks effectively
• Demonstrate, by example, in-depth knowledge of the EY competency principles and practices, including coaching, learning and mentoring
• Leader and team player – sets example for project managers, business analysts and others to follow
• Create an open, honest, accountable and collaborative team environment  

 

Knowledge and Skills Requirements:

(Describe the knowledge or skills needed to perform this job; these may be technical, managerial or behavioral in nature.)

• High level understanding of service line business processes and application landscape.
• Effectively navigating EY matrix 
• Relationship management (internal & external stakeholders)
• End to end understanding of IT life cycle (pipeline, resource, demand, project delivery, financial)
• Champion of ITIL Support processes and their implementation
• 5+ years of application services and/or client/supplier relationship management in a technology environment
• Good business acumen and ability to negotiate with business partners
• Strong customer orientation and able to manage customer expectations
• Good executive presence
• Ability to develop strategic plans and translate them to actionable roadmaps
• Good financial and people leadership skills
• Initiates, builds and maintains productive customer relationships
• Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change
• Knowledge and experience SAP Successfactors Configuration, etc.
• Knowledge of windows OS, Linux, SQL and windows Domains
• Knowledge of Infrastructure Support
• Business Analysis experience
• Basic understanding of data modelling
• Basic project management skills.  Demonstrates strong understanding of scope, schedule and planning, time management, resource management and cost management.
• Knowledge of accounting and financials   

 

Supervision Responsibilities:

(Describe the level of supervision received (i.e., the frequency of supervisory contact, degree to which the individual acts independently and on what kinds of issues).  Describe the level of supervision of others, if any (i.e., assigning work, reviewing performance, direct or indirect responsibility).

• Direct reports
• Working relationships (daily) with EY ITSD and AE and AMS Lead
• Working relationships (daily) with TCS AMS team
• Liaison to the Business for that Portfolio / App / Vendor
• GIS Liaison

 

Other Requirements:

(Describe other functions or expectations of the job such as whether overtime is regularly required (e.g., during busy season?), whether there are particular times of the year that vacation may not be taken, whether there is frequent travel, whether there are any physical requirements beyond those expected in a normal office environment or any other miscellaneous things about the job that should be made known.)

• International travel may be required
• Fluent English speaker

 

 

Job Requirements:
Education:

(What is the minimum level of education needed/suggested to perform this job?)

• A degree in Computer Science and/or a business related degree; or equivalent work experience

 

Experience:

• (What is minimum number of years needed/suggested to perform this job?)
• 3+ years of engineering/development experience utilizing high level programming languages ( 3rd or 4th generation) like ASP .Net / SQL / C# / HANA/ SAP SuccessFactors.
• 7+ years in a corporate IT environment working with multiple disciplines to deliver projects in line with customer needs and providing BAU as needed
• Significant experience in a customer service role and business management role
• Work experience in a professional services industry, preferred

 

Certification Requirements:
(Describe and explain any certifications and/or licenses needed or helpful to perform this job).

• Certifications in the following industry practices would be a plus (ITIL, BPM, etc)
• SAP SuccessFactors Certifications
   

 

 

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