Customer Success Manager

Introduction
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Your Role and Responsibilities

• Own a set of accounts and drive product adoption, renewal, and expansion; be a strategic advisor and establish and build strong customer relationships.
• Deliver value associated with customer investment in Apptio’s Cloudability Products.
• Understand customer use cases with respect to FinOps and ensure that those requests are implemented by working closely with product managers, engineering, and support teams.
• Ensure Customer realizes maximum value by providing required support, product training, and business reviews, which leads to retention.
• Conduct regular cadence with the Customer and update them regarding the new features/releases of Apptio Products and help them understand what value they bring to the table.
• If you have the passion and energy to work in an entrepreneurial and fast-paced environment, you are the person we are looking for.

Required Technical and Professional Expertise


Preferred Technical and Professional Expertise

• Self starter able to come up to speed on complex, difficult concepts with minimal assistance
• Team player with solid communication and presentation skills
• Ability to breakdown complex information into simple solution requirements
• Strong to expert skills in data analysis/manipulation
• Knowledge of enterprise IT organizational, business, and technical environments
• Strong English written/ oral skills
• General understanding of basic financial concepts such as general ledger, budget, forecast and cost
• General understanding of IT infrastructure concepts such as server, storage, virtualization and software applications
• Experience with Apptio tool and certification
• Experience with data dictionaries, data analysis and relational databases
• Skilled at working with large data sets, quickly detecting and resolving data related issues
• Skilled at completing technical design via iterative mockups
• Basic programming skills and data analytics e.g. HTML, SQL, Excel, Access, Business Objects, etc