Introducción
En IBM, el trabajo es más que un trabajo, es una vocación: Construir. Diseñar. Codificar. Consultar. Pensar con los clientes y vender. Crear mercado. Inventar. Colaborar. No solo para hacer algo mejor, sino para intentar cosas que nunca creyó posibles. Estar al frente en esta nueva era de la tecnología y resolver algunos de los problemas más exigentes del mundo.
Su función y responsabilidades
We have a position available for an enthusiastic Support Engineer, in our world-wide customer support team in IBM z Systems.
We are seeking a motivated and innovative individual to provide remote technical support. This role specializes in problem determination/problem source identification skills for software tools, utilizing technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution. The responsibilities include the ability to communicate action plans to the customer or IBM representative as appropriate, recommend and implement new, or improvements to existing, technical support tools, procedures, and processes, and contribute to department attainment of organizational objectives and high customer satisfaction.
This position requires a proven experience using general troubleshooting tools and commands for these platforms, and knowledge of tools and commands for analyzing system and dumps.
The individual will work with all Technical support teams within IBM and desire to continuously learn and share expertise.
Experiencia profesional y técnica necesaria
•Analytical ability (Problem determination/troubleshooting/researching)
• Good time management and organizational skills
• Self-starter & ability to work effectively in a team environment
• Strong technical background in computer systems
• Excellent communication skills
• Self-motivated and proactive to solve problems and accomplish assignments
• Logical and analytic approach to problem solving
• Organized, analytical and methodical
• Highly reliable, team player
• Very good spoken and written English skills, other foreign language is a plus
• Excellent communication skills
University coursework or other exposure to technologies like IMS, IMS Tools, CICS or Db2 for z/OS.
University coursework or other exposure to z/OS (mainframes) systems programming.
University coursework or other exposure to the IBM Assembler language.
Experiencia profesional y técnica preferida
• Minimum 1-2 year’s experience in Customer Support
• Familiarity and/or experience with MVS subsystems, programming languages, and J2EE technologies (e.g. JCL, COBOL, PL/I, Assembler, CICS, IMS, WAS), as well as familiarity with programming
University coursework or other exposure to Dump reading.
Current student of a bachelor's degree or master's degree in computer science or a related field
En IBM, el trabajo es más que un trabajo, es una vocación: Construir. Diseñar. Codificar. Consultar. Pensar con los clientes y vender. Crear mercado. Inventar. Colaborar. No solo para hacer algo mejor, sino para intentar cosas que nunca creyó posibles. Estar al frente en esta nueva era de la tecnología y resolver algunos de los problemas más exigentes del mundo.
Su función y responsabilidades
We have a position available for an enthusiastic Support Engineer, in our world-wide customer support team in IBM z Systems.
We are seeking a motivated and innovative individual to provide remote technical support. This role specializes in problem determination/problem source identification skills for software tools, utilizing technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution. The responsibilities include the ability to communicate action plans to the customer or IBM representative as appropriate, recommend and implement new, or improvements to existing, technical support tools, procedures, and processes, and contribute to department attainment of organizational objectives and high customer satisfaction.
This position requires a proven experience using general troubleshooting tools and commands for these platforms, and knowledge of tools and commands for analyzing system and dumps.
The individual will work with all Technical support teams within IBM and desire to continuously learn and share expertise.
Experiencia profesional y técnica necesaria
•Analytical ability (Problem determination/troubleshooting/researching)
• Good time management and organizational skills
• Self-starter & ability to work effectively in a team environment
• Strong technical background in computer systems
• Excellent communication skills
• Self-motivated and proactive to solve problems and accomplish assignments
• Logical and analytic approach to problem solving
• Organized, analytical and methodical
• Highly reliable, team player
• Very good spoken and written English skills, other foreign language is a plus
• Excellent communication skills
University coursework or other exposure to technologies like IMS, IMS Tools, CICS or Db2 for z/OS.
University coursework or other exposure to z/OS (mainframes) systems programming.
University coursework or other exposure to the IBM Assembler language.
Experiencia profesional y técnica preferida
• Minimum 1-2 year’s experience in Customer Support
• Familiarity and/or experience with MVS subsystems, programming languages, and J2EE technologies (e.g. JCL, COBOL, PL/I, Assembler, CICS, IMS, WAS), as well as familiarity with programming
University coursework or other exposure to Dump reading.
Current student of a bachelor's degree or master's degree in computer science or a related field
More Information
Application Details
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Organization Details
IBM CR
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