Technician, Retail Service Maintenance - Cleveland Corporate Office

Job Summary

As a Retail Service Maintenance Technician II, you will be responsible for providing break/fix support on IT hardware in retail locations.

Job Description

• Experience Required: 3 to 5 years experience working with hardware/software installation preferably in a retail environment, 3+ years experience supporting Microsoft Windows workstation software.
• Experience Desired: Experience handling small to medium projects
• Education Desired: Associates Degree
• Certification or Licensing Required: A+ and/or MCDST Certification
• Travel Required: Regional - Daily, More than 50%
• ​Lifting Requirement: Up to 100 pounds

Job Responsibilities

• Respond, troubleshoot and implement permanent resolutions to customer hardware (desktop, laptop, printing, mobile computing, POS hardware and audio-visual) problems in a timely manner.
• Install and maintain hardware at all Giant Eagle, Inc., and its subsidiaries and divisions to ensure efficient Company operations.
• Provide documentation and guidance to ensure that customers have knowledge of network, personal computers, POS Hardware and audio-visual hardware operations.
• Actively participate in the Giant Eagle IS Service Desk by assisting with 24/7 support to answer customer questions or identify and assist in resolving system problems in a timely and efficient manner, ensuring customer requirements are met. Provide configuration and provisioning support when required.
• Provide feedback on software documentation, guidelines and installation procedures to facilitate ongoing support and maintenance.
• Ensure all policies and standards on IT hardware in retail locations are enforced and practiced.
• Work with appropriate departments to test, monitor and participate in the installation of all other ancillary software, updates and upgrades.
• Participate in the testing, configuration and rollout of applications, software and systems as needed to ensure customer requirements are met and that documentation is accurate and kept up to date.
• Maintain cognizance of all internal standards and procedures, industry trends and new technologies to ensure customer requirements are met in an efficient and cost-effective manner.
• Prevent unauthorized access to information, assets or restricted areas and report any attempts.
• Ensure preventative maintenance programs are performed.
• Maintain current knowledge of trends and developments related to technology hardware and software.
• Participate in departmental project teams and task forces designed to streamline workflow and/or resolve issues.
• Mentor other retail service technicians and ensure standards are followed.