Gerente de operación y control – Distrito Acapulco - Acapulco Guerrero Mexico

The Service Manager is an intermediate management position responsible for providing full leadership and direction to a Customer Service team that perform customer service activities. The overall objective is to evaluate and manage performance, ensuring each team meets quality standards and productivity expectations.

Responsibilities:

• Asegurar un ambiente de control en las sucursales de su cobertura mediante la supervisión continua de la operatividad, controles, procesos, protocolos a fin de mitigar cualquier riesgo operativo que pudiera resultar en pérdidas operativas.
• Responsable de que las sucursales tenga todas las herramientas / equipamiento y conocimientos necesarios  para poder operar y brindar servicio bajo los más altos estándares cumpliendo en todo momento con las políticas y regulaciones.
• Operación logística de cualquier asunto relacionado con las sucursales a su cargo.

Qualifications:

• Experiencia necesaria  en banca comercial y procesos de sucursales.
• A cargo de las  sucursales del Distrito Acapulco.
• Enfoque al servicio y control
• Proactividad y orientación a resultados
• Trabajo bajo presión
• Habilidades de autogestión
• Habilidades de comunicación

Education:

• Bachelor's/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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