Order Management Analyst - Dublin

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Order Management serves as a core business partner within the finance organization focused on the analysis of data from several sources and the development of scalable solutions to ensure accurate booking and reporting of revenue. We provide world-class support to our customers through collaboration across the organization. Our team promotes a dynamic culture, fostering personal growth and career development. 

What you’ll do 

• Acquire and maintain in-depth knowledge of Adobe’s Digital Media and Digital Experience software sales models for enterprise subscription and term licensing programs.
• Provide primary support for rest of world channel & enterprise accounts, including email and phone support, returns and credits processing, issue resolution and escalation management, order reviews & PO processing. 
• Utilize SalesForce, Dynamics, and SAP (ECC, CC, and CI) to book enterprise opportunities and contracts for accurate downstream invoicing and revenue recognition using manual and semi-automated documented processes. 
• Actively review sales pipeline and corresponding deal information to anticipate potential booking issues or negative customer experience impact and work to resolve them during the deal negotiation process. 
• Conduct weekly reconciliations and other oversight activities to ensure accurate revenue booking/recording using SQL, Excel, Tableau and Power BI reports. 
• Partner with the department’s cross-geo/organizational teams focused on data management, innovation, integration (acquisitions), and enablement to find opportunities to drive efficiencies through streamlining processes and system improvements. 
• Work cross-functionally with multiple internal Adobe Departments (Deal Desk, Revenue Assurance, Sales ops, Credit, Legal, Sales, Product Delivery (Provisioning), Professional Services, Tax, Sales Finance, etc.), Enterprise Customers, and Partners. 
• Support increased workload and additional hours when required-i.e., month/quarter-end. 

What's needed to succeed 

• Bachelor’s degree or equivalent in a numerate or business field 
• Fluent business English (written and spoken)
• You are meticulous, committed, adaptable, inquisitive, creative, respectful, collaborative, and confident. 
• Competence with information management tools - SAP (ECC, CC), salesforce, SharePoint, or similar analytical and information management applications. 
• Demonstrable experience in a role involving ‘critical thinking’: i.e., ability to analyze complex deals, make decisions, and problem solves self-sufficiently, without requiring ongoing direction setting. 
• Excellent interpersonal and customer-oriented communication skills. 
• Experience in a role demonstrating excellent time management, able to analyze workload and prioritize time based on changing priorities. 

Highly Desirable 

• Minimum 2 years of Order Management (or similar) experience in this sector. 
• Familiarity with Sequel, Alteryx, Power BI, and/or SalesForce reporting. 
• A proven ability to build strong, trust-based relationships with business partners across the organization. 
• Knowledge of revenue recognition rules/requirements related to software/services 
• Good knowledge of operational quote to cash business processes. 
• Exposure to contract negotiation/drafting, including Legal and Financial Governance. 

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.