Data Operations Analyst - Minneapolis, MN

Technical/Functional Skills 

• (Describe the top 5-10 responsibilities, tasks, and accountabilities.  Please include approximate % of time they are doing each of these.)

• % of Time

• • Provide support for data file and processing errors and contribute to resolution documentation and continuous improvement efforts for preventing future errors. Will need to partner with multiple internal/external teams in providing support and communicate updates for issue resolution.

• o Respond to and resolve data transfer and integration incidents

• o Analyze issues to detect recurring problems.

• o Assess severity of issues

• o Partner with internal teams to resolve issues

• o Document issue resolution and any mitigation plans/efforts for preventing the issue from reoccurring in the future 25%

• • Build, construct, configure, and implement new managed file transfer integrations using scalable and reusable integration patterns. 

• o Identify end-user requirements

• o Maintain all managed file transfer processes to standard levels and continuous improvement efficiencies. 25%

• • High levels of technical communication with trading partners to work through the security integration requirements that Surest has. 15%

• • Manage time and changing priorities with continuous communication to the team and trading partners with updates to the team Kanban process and board. 10%

• • Contribute to monitoring 1000’s of managed file transfer jobs to ensure their timely delivery and receipt. 10%

• • Reflect and contribute to retrospective sessions that can make Surest Data Operations better (quality, lead time, efficiency, security, scalability, etc.)

• o Maintain knowledge/technical documents 5% 

Roles & Responsibilities

• Leads resolution of incidents

• Plans changes including coordinating with the business and scheduling the change as well as implementing

• Ensures approp riate check-out and validation

• Has responsibility and capability to work multi-platforms

• Works independently

• Interprets policies and applies experience 

• Collaborates with stakeholders to understand business goals and evaluate impact to future system performance

• Analyzes data to forecast needs, recommends, test and implement solutions to address

• Participates in the development and modification of procedures

• Participates in the development and modification of procedures; provides input to potential changes

• Analyzes data to forecast needs, recommends, test and implement monitoring solutions to address

• Understands how to navigate tools and processes

• Breaks complex topics into meaningful chunks of information

• Sorts through large amounts of data to assess for relevancy

• Seeks out multiple sources to gather information

• Identifies cause and effect relationships between known and unknown variables

• Holds self-accountable for meeting high performance standards and agreed upon commitments

• Takes responsibility for outcomes of actions and decisions

• Identifies and analyzes options and selects course of action based on best fit with desired outcomes

• Holds self-accountable for meeting high performance standards and agreed upon commitments

• Takes responsibility for outcomes of actions and decisions

• Identifies and analyzes options and selects course of action based on best fit with desired outcomes

• Experience working with AWS, Kafka, Databricks, Java, Python and SQL

Base salary range  110K - 120K