Developer - Morrisville, NC

Provide timely and accurate technical support to customers via email, phone, or chat. Diagnose and troubleshoot technical issues related to Salesforce CPQ. Collaborate with cross-functional teams to resolve complex problems and improve product quality. Document customer interactions, including inquiries and resolutions, in the CPQ system. Escalate unresolved issues to appropriate internal teams.

Prepare accurate and detailed reports on technical issues and customer feedback. Guide customers through installation, configuration, and operation of Salesforce CPQ. Develop and maintain knowledge bases, FAQs, and other support documentation. Participate in product development by providing feedback from customer interactions. Conduct remote sessions with customers to analyze and resolve technical problems when necessary. Stay up-to-date with new technologies and trends relevant to the company's products and services.