JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Coworking Community Manager
If you’re looking to step up your career, JLL is the perfect professional home. With us, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections and be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions—join us at JLL!
The Coworking Community Manager’s main duty is to provide exemplary customer service to members and building management by creating a cohesive and prosperous coworking environment. The flexible workspace provides a variety of membership types with private offices, coworking, virtual offices and meeting rooms. The Coworking Community Manager will work closely with the site team to onboard and manage new and existing clients to the space. This person is also responsible for planning and execution of community programming, social media management, and maintenance of facility equipment, operations and technology.
JOB DUTIES
Business Development, Sales and Account Management
- Assists the Center Manager with conducting tours and qualifying incoming leads
- Manages client onboarding and welcome experience from office setup to meeting needs of full move in process
- Support new member orientation to the workplace
- Collect and process payments
- Maintain member portal, keeping information current
- Help with member retention and ensure positive client experiences
Center Management
- Utilize a variety of coworking software applications to manage the space and membership data
- Submit maintenance tickets for repairs to the facility and key equipment
- Manage client issues, technology troubleshooting as needed and escalate to Center Manager if needed
- Attend to kitchen throughout the day, light clean up, coffee machine maintenance, unload dishwasher, etc.
- Ensure light cleaning is conducted to entire coworking center
- Be aware of local laws and regulations as they pertain to member safety and emergency preparedness
Customer Service
- Deliver a range of services and customer initiatives to ensure exceptionally high levels of customer satisfaction are consistently delivered with a focus on continual improvement
- Develop strong rapport with customers by developing good business relationships, reacting to feedback and resolving customer challenges
- Act as a host of the workplace while facilitating the interaction of the community
- Be well known, easily recognized and well appreciated by the employees
- Knows employees on a first name basis and seek out information about the business and personal objectives of tenant organizations and their members
- Drives behavioral changes needed to support a coworking space (i.e. hoteling etiquette)
- Review client experience and identify areas for improvement
- Foster a sense of inclusivity where fresh ideas are welcome
Events & Programming
- Build a quarterly calendar of coworking events that engages all stakeholders: Current members: Educational (e.g., lunch and learns) and appreciation events (e.g., happy hours and themed parties)
- Future members: Lead generation and sales-related events
- Local community: Identify outside organizers and encourage them to use our event space.
- Create robust programming and event program within Flex budget
- Oversee events, including catering, event check-in, and clean-up
- Curate a robust offering of meaningful programming for Center members and visitors
- Create marketing collateral for events and programming initiatives
- Plan open-house events that align with Center Manager’s marketing strategy
- Manage communications within the space and through digital vehicles
- Negotiate event and programming vendor contracts
- Maintain vendor relationships, agreements, certificates of insurances, commission reports, and preferred/non-preferred status
- Process all event accounts receivable checks and other financial reporting in a timely manner
- Other reports, duties, meetings TBD
Estimated total compensation ran for this position is:
70,000.00 – 75,000.00 USD per yearThe pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data.
Location:
On-site –Long Island City, NYIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Flexible and Remote Work Arrangements may be available
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.
This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
California Residents only
If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.
Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Accepting applications on an ongoing basis until candidate identified.
More Information
Application Details
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Organization Details
*US AMR-Jones Lang LaSalle Americas, Inc.
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