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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Job Title: Workplace Experience Ambassadorle
Location: Andover, MA
Job Summary:
We are seeking a Workplace Experience Ambassador for our client in Andover, MA. The Workplace Experience Ambassador is responsible for providing a client-centric approach to reception and concierge services, ensuring that employees and visitors are welcomed, assisted, and comfortable. The successful candidate will serve as the initial point of contact for all client employees and visitors, addressing inquiries, issues, and feedback related to workplace services. The primary goal is to create a positive impact on the care and comfort of client employees and guests.
Responsibilities:
- Act as the initial point of contact for all client employees and visitors, addressing inquiries, issues, troubleshooting, and feedback related to workplace services.
- Execute concierge services in compliance with the Service Level Agreement (SLA), standard processes, professional brand image, and local laws, rules, and regulations.
- Conduct routine walkthroughs and assessments to ensure compliance with SLA, policies, regulations, and performance metrics.
- Support data collection, analysis, and reporting to align with the client's goals and objectives.
- Create and distribute security badges through the client's proprietary web-based system tool.
- Manage the badge access system for security doors.
- Handle visitor registration management through the client's web-based system tool.
- Strive to continually improve experience service performance.
- Achieve and exceed performance goals, team goals, and client's goals and objectives.
- Collaborate and maintain a working relationship with the on-site facilities/maintenance team, including notification of contractors and facilities-related visitors.
- Possess a strong knowledge of Microsoft Office, with an emphasis on Microsoft Outlook calendar management, Excel, and PowerPoint.
- Provide onboarding support for new employees.
- Order office supplies and maintain inventory stock.
- Promote the site's events, activities, and successes through social media platforms like Teams and Engage.
- Collaborate with other hub sites to align best practices, communications, and activities.
- Perform any other duties as assigned by the manager.
Qualifications:
- High school diploma or equivalent; higher education in a related field is a plus.
- Excellent interpersonal and customer service skills.
- Strong organizational skills with the ability to multitask.
- Ability to work independently and collaboratively in a team environment.
- Proficiency in Microsoft Office, particularly Outlook, Excel, and PowerPoint.
- Experience in reception, concierge services, or related roles is preferred.
- Knowledge of security systems and protocols is an advantage.
- Outstanding verbal and written communication skills.
- Demonstrated problem-solving and decision-making abilities.
If you are a proactive and customer-driven individual who thrives in a client-focused environment, we would love to hear from you. Apply today to join our team as a Workplace Experience Ambassador.
Location:
On-site –Andover, MAIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Flexible and Remote Work Arrangements may be available
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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.
This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Accepting applications on an ongoing basis until candidate identified.
More Information
Application Details
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Organization Details
*US AMR-Jones Lang LaSalle Americas, Inc.
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