Solutions Specialist - Engineering Services - Chicago, IL

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Position Overview: We are seeking a dynamic and motivated individual to join our team as a Solution Specialist within our Engineering Solutions Development team.  As a Solution Specialist, you will play a crucial role in providing analytical/technical support and assistance to our Solutions Leads and prospective corporate real estate clients, ensuring the smooth implementation and operation of our solutions. Your excellent troubleshooting skills, customer-centric approach, and strong communication abilities will be key to your success in this role. You will also collaborate closely with our broader internal teams, including product development, sales, business operations, knowledge management, and client onboarding, to enhance our offerings and resolve any client issues.

Responsibilities:

• Provide support and assistance to Functional Solution Leads, managing and supporting deliverables related to our solutions.
• Serve as the primary point of contact for incoming client inquiries, offering prompt and professional responses to their concerns.
• Collaborate with internal teams, including proposal development, providing necessary documentation and feedback to ensure continuous improvement.
• Gather client feedback and requirements, assist in preparing presentation materials and deliverables, and identify areas of improvement or enhancements.
• Manage the work-in-progress for upcoming and ongoing Requests for Proposals (RFPs).
• Assist in preparing pricing files in accordance with Commercial guidelines.
• Improve speed-to-respond with regards to proposal inputs.
• Act as a bridge between clients and internal stakeholders, effectively conveying client needs, concerns, and suggestions, ensuring their interests are addressed.
• Stay up-to-date with industry trends, competitor offerings, and advancements in the market to provide insightful recommendations that drive innovation.

Qualifications:

• Bachelor's degree in engineering, technical services, or a related field.
• 5+ years relevant experience
• Proven experience in technical support or customer service roles.
• Experience with cloud-based solutions and software-as-a-service (SaaS) models.
• Proficiency in Microsoft Office applications, especially Excel and PowerPoint
• Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• Strong analytical and problem-solving abilities, with a keen attention to detail.
• Ability to work both independently and collaboratively in a fast-paced environment.
• Willingness to adapt and learn new technologies quickly.
• Prior experience in the commercial real estate (CRE) industry is a plus.

If you are a proactive problem solver with a passion for delivering exceptional client support, we would love to hear from you. Join our team and help shape the future of our solutions in the commercial real estate industry.

Estimated total compensation ran for this position is:

110,000.00 – 130,000.00 USD per year

The pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

Location:

Remote –Chicago, IL, Raleigh, NC

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Flexible and Remote Work Arrangements may be available

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Accepting applications on an ongoing basis until candidate identified.