Senior Director, Professional Services Global Delivery Centers

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Role Description

Salesforce Professional Services - Global Delivery Centre (GDC) focuses on delivering strategic engagements that define transformational opportunities and execution of change programs. We are the trusted delivery partner for Professional Services that ensures end to end multi-cloud delivery capabilities across all Salesforce technologies and scales with agility for successful customer outcomes!  We at GDC strive to foster growth & innovation and enable for Salesforce Professional Services with focus on performance, productivity & impact.

We are looking for a highly motivated leader for our Global Delivery Center. As a Director of Professional Services, you will be serving as a strategic advisor and Salesforce product and platform expert to the company’s largest, most complex enterprise customers.

Your Impact

• Lead teams made up of technical architects and developers and work with executive leadership

• Facilitate buy-in of proposed solutions from top management levels

• Work with cross-functional teams

• Manage virtual teams

• Project Management

• Provide thought leadership

• Formulate and deliver action plans for high profile strategic initiatives

• Develop innovative solutions to business issues

• Serve as a trusted advisor to the client

• Identify and lead internal critical initiatives to grow the consulting practice; serving as an active contributor to the community’s overall knowledge base and expertise

• Guide customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value

• Work collaboratively and having very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking

• Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution

• Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners

• Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward

• Work closely with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs

• Contribute to a program vision while advising and articulating program/project strategies on enabling technologies including the Salesforce Platform

• Workshop facilitation

Minimum Requirements

• 15+ years’ enterprise architecture or consulting experience

• Strong application design skills combined with strong data, integration, and security architecture skills

• Multi-Cloud implementation experience

• 5-7 years leading and managing people

• Strong experience presenting to clients or other decision makers to present and sell ideas to various audiences (technical and non-technical)

• Strong client management skills

• Travel may be required and varies depending on the client requirements

• Advanced English skills

Required Qualities

• TRUST: Trust's the company’s core values; shows integrity, transparency, and reliability

• Good team mate: Proficient at collaboration and working with members of a team

• COMMUNICATOR: Speaks and writes with clarity, brevity, and purpose; explains the area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence

Preferred Requirements

• 4+ years’ experience managing full life-cycle Salesforce implementations

• Salesforce domain expertise

• Have CTA certification or are in the process of getting the CTA

• Strong understanding of SDLC methodologies (Agile, Scrum, etc)

• Executive Presence - being able to influence outcomes

Preferred Qualities

• LEADERSHIP: Self-aware; proficient at building strong relationships

• Inspiring leader: Strong point of view and executive presence. Confident, but not arrogant, a great storyteller

Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Note: By applying to the Technical Architect, Director posting, recruiters and hiring managers across the organization hiring for this role will review your resume. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams.

BENEFITS & PERKS

• Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!

• World-class enablement and on-demand training with Trailhead.com

• Exposure to executive thought leaders and regular 1:1 coaching with leadership

• Volunteer opportunities and participation in our 1:1:1 model for giving back to the community

• For more details, visit https://www.salesforcebenefits.com/

In school, or graduated within the past 12 months? Please visit FutureForce for opportunities. 

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.