Account Partner - Slack

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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with CRM+AI+Data+Trust. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

About Slack
At Slack, we believe that our success is directly tied to the value our customers derive from our product. We demonstrate Slack’s platform flexibility by designing and delivering the right experiences for our customers, their teams and the individuals within it.

Department Description
Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team’s expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology — and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.

Overview of the Role
The Account Partner is a proven, passionate, strategic sales executive responsible for selling the full portfolio of Slack Professional Services offerings to Slack’s most strategic and ambitious customers. The AP must be a strategic thinker with exceptional enterprise, commercial, and cross-functional skills, demonstrate high energy, and have strong sales experience. The AP is responsible for earning the right to be a trusted advisor to the customer, with the primary goal of helping customers generate significant business value from their Slack investment. You will be expected to understand and manage our customers throughout their lifecycle, driving adoption through sales activity for new and existing customers; this will include pipeline generation & solution selling to C-level customers. The primary measurement of success for this role will identifying be YoY growth in overall services bookings and revenue.

Responsibilities:

• Exceed Slack Professional Services Sales growth and bookings, ensure organizational health and customer satisfaction goals
• Utilize industry expertise and business acumen to understand a customer's motivation, business drivers, strategic goals and objectives, and desired business outcomes
• Engage customers using a consultative solution selling approach that positions Salesforce and yourself as a long-term trusted advisor relationship
• Create a compelling vision and clearly communicate our transformative solutions with the goal of generating significant success and business value from a customer's investment in the Salesforce/Slack Platform
• Develop and manage a territory plan and a personalized account plan for each customer, which aligns with their business goals. Forecast accurately and timely, build a pipeline and progress opportunities to deliver Professional Services YOY revenue growth
• Sell as a team, forming strong relationship with our License Sales organization and regional Alliances/Partner organizations that are instrumental to success
• Be a recognized role model for collaboration, leadership and overall business results

As an Account Partner you:

• are internally and externally recognized as business contributor, industry or product specialist.
• have high level of knowledge of emerging business / industry trends, competitive direction and product direction.
• determine the best customer success approach based on general direction from senior management.
• work on complex business issue and initiatives that require business or industry knowledge.
• act as an advisor on complex issues and initiatives, exercising discretion and latitude in reaching their goals.

Preferred Qualifications & Skills:

• 8+ years of consultative sales experience with a proven record of consistently exceeding quota of at least 2M USD per FY
• Of which, 5+ years experience selling and/or delivering professional services for a strategic consulting firm or large scale SaaS provider or system integrator
• Demonstrated ability to develop and maintain C-level/HoD level relationships where you are recognized as a trusted advisor
• Experience growing accounts with large and complex pursuits
• Highly collaborative and excels in a complex, matrix environment
• Team player with strong interpersonal skills
• Excellent value proposition and presentation skills
• Fluent in Japanese & English - both spoken and written
• Ability to thrive in a fast-paced, unpredictable environment
• Experience of using Salesforce or similar CRM platform for Account and Opportunity management
• Business level proficiency in Korean language would be a big plus.

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