Senior Solution Consultant - SPIFF

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Job Category

Customer Success

Job Details

About Salesforce

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Team overview

SPIFF was acquired February 2024 and is the leading sales compensation platform that automates commission calculations and motivates teams to drive top-line growth. With a combination of an intuitive UI, real-time visibility, and seamless integrations, Spiff enables and aligns sales operations and finance teams to self-manage complex incentive compensation plans and provides transparency for sales teams.

Role overview
 

A Senior Solution Consultant is a key member of the Salesforce Spiff Professional Services team and is responsible for the translation of a customer’s business and technical requirements into a comprehensive solution. Senior Solution Consultants are experienced customer consultants with good social skills and broad business, technical, and industry knowledge. They help define and take full ownership of the proposed solution to meet the technical requirements of the client. The Solution Consultant works with Spiff Project Managers, Spiff Solutions Architects, and other Spiff Solutions Consultants (among others) to ensure a timely and fully functioning Spiff integration and project deployment, and may also work as part of a broader team on multi-cloud engagements.

They are also strong presenters and facilitators that are able to co-create the vision and lead the execution with the customer as well as acquire customer acceptance of the delivered solution. They are capable of driving difficult conversations and removing roadblocks to implement the business strategies.

They are proficient at analyzing issues and obstacles to identify root causes, and can determine appropriate corrective action. They communicate with technical and business team members from all levels, including C-suite stakeholders. On a day to day basis, they interact with customer product owners, business process owners, and technical resources to understand requirements, analyze information, and craft comprehensive solutions. They also show a solid understanding of typical business challenges or common objectives faced by customers within the industry.
 

The ideal candidate will have consultancy background with deep commissions or compensation experience including complex calculations, formulas, and functions.

Your Impact

As a Senior Solution Consultant, you will be working with Salesforce customers to ensure that their commission structure is accurate and reliable within the platform. Responsibilities include:

• Serve as a trusted advisor to the customer

• Lead consultative engagements with customers on the technical and business challenges related to their compensation structure, plan requirements, and desired output

• Work collaboratively with other project team members using very strong communications skills, especially in teaching sophisticated concepts, and creative, prescriptive thinking across various levels of a customer organization

• Identify and proactively handle risk areas and commit to seeing an issue through to complete resolution

• Work closely with Delivery Managers, Solution Architects, other Solutions Consultants, and directly with clients to design compensation solutions to meet client needs

• Build scalable and standard methodology solutions to meet and exceed customer needs

• Align with project and engagement managers to support planning and implementation in close collaboration with the customer

Minimum Requirements

• Four plus years of hands-on experience with managing commissions, compensation, or ability to navigate complex Excel models using intermediate to advanced formulaic logic

• Proven experience of solution design & technical delivery of Software As A Service platforms or equivalent

• Experience leading discovery sessions, defining business requirements, writing user stories and providing detailed system and functional designs

• Understanding of customer business processes and how to connect business requirements with functional capabilities

• Strong presentation skills; able to effectively present a point of view and clearly articulate the rationale to a variety of team members

• Experience detailing customer processes and software solutions using business requirement documents, diagrams, workflows, and mockups

Preferred Requirements

• Prior experience in ICM and SPM platforms, specifically with experience in configuration and customization

• Validated results in delivering high value business outcomes using both agile and waterfall approaches

• Active Salesforce certifications or ability to achieve relevant certifications upon hire

• One or more industry prevalent programming languages (Java or equivalent)

Check out our benefits site ( https://salesforcebenefits.com/international.html ) that explains our various benefits, including wellbeing reimbursement, generous parental leave, adoption assistance, fertility benefits, and more.
 

Visit for the full breakdown!

Accommodations

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