Supplier Relationship Manager Lead

Job Description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

 

 

 

 

Job Title: Supplier Relationship Management Team Manager (Technology Professional Services)

 

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

 

The opportunity

The purpose of the global EY organization is to Build a better working world. The insights and services the organization provides help to drive long-term value for clients, people and society and to build trust in the capital markets. An essential function under EY Business Enablement, Supply Chain Services (SCS) is a global team with more than 600 professionals in over 35 countries supporting the EY organization across the globe. This structure helps enable knowledge-sharing across categories and regions, streamlining efforts in seeking innovative suppliers that can provide exceptional client service to maximize SCS’s value for the EY organization and the world's supply chain.

 

A key component of SCS is Global Procurement, whose purpose is to drive significant synergies and value creation from sourcing to contract lifecycle management, deliver exceptional client experiences and build more vital collaboration to manage Technology, Talent, Alliances and Brand, Marketing and Communications (BMC) spend categories. We forge meaningful supplier relationships and strengthen supplier resilience to help EY maximize long-term value for its people, clients and communities.

As a Supplier Relationship Management (SRM) Team Manager, you will have the opportunity to work with a diverse mix of people and suppliers that contribute to EY’s continual effort of Building a better working world and ensuring that our SRM program is truly world-class.

 

Your key responsibilities

• Act as a trusted business advisor to EY stakeholders, leading and supporting an SRM team responsible for Technology Professional Services in supporting business owners in achieving their goals and objectives reliant on supplier performance of contract obligations.
• Provide exceptional service to stakeholders while delivering both brand and quantitative value through contract value realization
• Lead a team of supplier relationship managers (SRMs) in execution of the Global Procurement SRM framework
• Ensure the successful delivery of strategic SRM services provided by third parties specifically in support of our Technology Professional Services suppliers
• Understand our global supplier footprint, types of contracts signed, and supplier deliverables and obligations as defined in the contracts, demonstrating a strong understanding of the category and building/driving the future roadmap
• Have a strong understanding of key suppliers in the professional services category, their capabilities and their position in the market, and their holistic relationship with EY
• Ensure SRM engagement with business stakeholders, procurement managers and supplier account teams
• Work with senior stakeholders to help develop a supplier strategy which aligns with the overall global SRM strategy
• Help suppliers be successful in delivering their services at EY
• Drive improvements in processes, policy, systems, management information and reporting
• Build strong relationships with business partners including EY Technology, Legal (GCO), Global Client Serving Partners, Sector Leaders, Finance etc.
• Manage the training, development and performance of team members, helping them develop their leadership, strategic development skills, supplier relationship management expertise and people management skills
• Ensure consistent use of the SRM framework
• Manage a portfolio of global Technology Professional Services suppliers including monitoring, measuring and reporting on overall performance (via tools such as scorecards, customer satisfaction surveys), relationship management, chairing meetings, and managing issues escalations
• Responsible for coaching and development of direct and/or indirect counselees; including annual performance management programs

Skills and attributes for success

• Strong business acumen and commercial skills to drive supplier relationship management strategies across a broad array of portfolios for the Global Procurement function
• Understanding of the commercial drivers and measurement of supplier performance
• Strong negotiator and influencer capable of driving alignment with key senior stakeholders and leaders, as well as senior supplier representatives
• Solid team leadership and communication skills
• Collaborative team member valuing cooperation and teamwork
• Extensive knowledge of the SRM landscape and key suppliers, with deep understanding of Professional Services offerings
• Strong analytical skills and ability to present to senior stakeholders
• The ability to drive change by building strong, trusting relationships with senior stakeholders, business partners and suppliers
• Sound judgment and decision-making abilities
• Strong problem solving, relationship management and organizational skills

To qualify for the role, you must have

• Business Degree or relevant experience for role demonstrable in a similar industry
• Minimum 10 years of industry experience including experience within Professional Services areas  
• People management experience
• Ability for domestic and/or international travel for strategic planning, supplier and stakeholder meetings, people management, project coordination and implementation as may be required;<5%

Ideally, you’ll also have

• Excellent oral, written communication and presentation skills in business English
• Experience with a global, culturally diverse organization
• Experience leading and working collaboratively, virtually and independently
• Excellent business and IT industry awareness
• Experience of managing large ($10m+), long term contractual relationships
• Experience specifically with global technology professional services suppliers in the field of Application development and support

What we look for

• You will be accountable, proactive, future thinking and driven to achieve the very best  
• We are looking for a high energy individual who embraces change to ensure we can continue to strategically deliver world-class quantitative and brand value for the global EY organization in an ever-changing business environment.

What we offer

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

 

 

 

EY | Building a better working world 

 

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

 

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

 

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.