Oceania Product Manager

Job Description

 

 

 

What's in it for you
  

Be an advocate for the user and inspire and motivate the BSC team and other Service Line teams around the product vision. 

 

Our Enterprise Support Services (ESS) team is looking for a Product Manager to support internal EY staff  through the management of products supported by the EY Business Support Centre and the Performance and Improvement team.
  
The Product Manager role is responsible for defining and supporting the building of desirable, feasible, viable, and sustainable products that meet customer needs over the product-market lifecycle.  
  
Some of your key responsibilities:
  

• Develop a clear model of how the product provides value to customers 
• Ensure products are marketed and distributed effectively 
• Get features and product changes implemented in a continuous delivery pipeline 
• Ensure a support model is in place that provides a continuous flow of value over the product lifecycle 
• Own the cost structure and license models of all components and suppliers 
• Work in partnership with internal delivery and support teams to meet product goals 
• As required, work with internal General Council and Risk to manage legal and compliance matters 
• Complete analysis of the needs of the business in relation to the product 
• Drive the development and embedding of the product to improve client service and team efficiency 
• Develop, recommend, and implement solutions to enhance product functional performance 
• Resolve any product issues that may be escalated seeking assistance as required. 

  
What we're looking for
  

• Minimum of 5 years’ experience working in support services, 3 – 5 years’ experience in product management preferred 
• Agile process experience required, with an ability to work across cross functional teams 
• Demonstrated ability to clearly communicate and influence multiple stakeholders at all levels of the  business 
• Ability to manage multiple agendas and meet demanding time frames 
• Creates an inclusive team environment by actively encouraging participation, dialogue, and open communication amongst the team 
• Strong networking and relationship development skills   
• Solid verbal and written communication skills 
• Demonstrated experience in owing and driving strategic and change initiatives
• Demonstrated experience in training

 

What we can offer you 

 

• Explore how a career at EY is yours to build at www.ey.com/au/careerdevelopment 

• Discover how, when and where you can work at www.ey.com/au/flexibility 

• Learn about our commitment to DE&I at www.ey.com/au/diversity-inclusiveness 

• Discover the various ways our benefits can cater to your needs, across wellness, financial wellbeing, and family-friendly policies which include 26 weeks gender neutral paid parental leave at www.ey.com/au/benefits  

 

Acknowledgement of Country 

 

EY acknowledges the Traditional Owners and Custodians of the lands on which EY offices are located around Australia. We pay our respects to their cultures, and to their Elders — past, present, and emerging. Find out more about our vision for reconciliation at www.ey.com/au/reconciliation 

 

Apply now… we’re over 9,000 perspectives in Australia and we’re ready to welcome yours.  

  
Diversity, equity, and inclusiveness (DE&I) are core to who we are, how we work and how we live our values. We hold a collective commitment to continue to drive an environment where all differences are valued, practices are equitable, and everyone experiences a sense of belonging— where people are inspired to team and lead inclusively in their interactions every day. We encourage applications from people of all ages, nationalities, abilities, cultures, sexual orientations, and gender identities and are committed to providing an equitable and barrier free recruitment experience for all. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process. We understand sharing your needs with us can be daunting, so if you have questions before or during your application, we welcome you to get in touch at contactrecruitment@au.ey.com or +61 3 8650 7788 (option 2). Anything you tell us will be kept completely confidential. 

 

The exceptional EY experience. It’s yours to build. 

#LI-Hybrid  

 

 

 

EY | Building a better working world 

 

Our preferred applicant will be required to undertake employment screening by EY or our external third-party provider.