CISCO L3 Engineer - Bethpage, NY

Job Title

CISCO L3 Engineer

Min. Years of Exp

8+

Must have

Expert level knowledge on Cisco Call Center Product Architecture to design and implement CCE Setup.

Implementation, Configuration, Administration & advance level trouble shooting knowledge on Cisco Ingress, Egress, and VXML Gateways (CUBE)

Implementation, Configuration, Administration & advance level trouble shooting knowledge on Cisco Unified Customer Voice Portal(CVP)

Implementation, Configuration, Administration & advance level trouble shooting knowledge on Cisco Unified Contact Center Enterprise(UCCE)

Implementation, Configuration, Administration & advance level trouble shooting knowledge on Cisco Virtualized Voice Browser(VVB)

Implementation, Configuration, Administration & advance level trouble shooting knowledge on Cisco Unified Communications Manager(CUCM)

Implementation, Configuration, Administration & advance level trouble shooting knowledge on Cisco Finesse

Implementation, Configuration, Administration & advance level trouble shooting knowledge on Cisco Unified Intelligence Center(CUIC)

Implementation, Configuration, Administration & advance level trouble shooting knowledge on Contact Center Enterprise

Implementation, Configuration, Administration & advance level trouble shooting knowledge on Cisco Unified SIP Proxy

IVR Application development and troubleshooting knowledge on CVP call studio.

UCCE Scripting knowledge to create and troubleshoot on Call routing script.

Performs root cause analysis to quickly recover from any voice service interruption, and to prevent recurring problems.

Knowledge on Software and Patch update activity on Collaboration Product.

Expert level knowledge on Windows OS, Linux OS, SQL Database, VMware.

Expert level Implementation and troubleshooting knowledge on CTI Integration.

Expert Implementation and troubleshooting knowledge on Cisco Expressway.

Performing advanced troubleshooting activities encompassing system design issues, upgrade plans, creation of technical product documentation and architecture.

Perform change management in accordance with change management procedures

Handling escalations & participate in routine operational meetings & Knowledge on Contracts and SLAs

Provide input for process development, process improvement and maintaining voice deployment standards

Acting as an escalation point for 2nd level support  to help isolate and resolve voice network issues and complex service requests Interface with OEM TAC (Cisco TAC) whenever required.

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