Technical Support Advisor - Hartford, CT

Essential Duties and Responsibilities:  

• Responsible for set up, execution, and troubleshooting of Trading Partner/client infrastructure components including accounts, scripts, settings, notifications, builds, etc.

• Manage and maintain the creation and testing of new and existing enterprise data transfers, including but not limited to use of standard file formats {i.e. 834, 837, 4010, & 5010}, proprietary eligibility, and auto-registration file formats

• Good organizational, time management, customer service skills; with the ability to work accurately and meet deadlines with frequent interruptions

• Serve as the primary IT/technical point of contact for the client, or the client’s vendor and  internal enterprise personnel in all Data Movement matters

• Close interaction with Application areas, Security teams, Change Management, EOCC, Data Storage Management, Server Support, Database Support, and Project teams

• Maintain and adhere to EDI and file transfer security compliance standards; including but not limited to: HIPAA, PII, PCI, etc. 

• Provide occasional ad hoc reporting

• Troubleshooting of incidents/issues caused by performance, application, infrastructure and database code issues

• Address, manage, and/or troubleshoot customer/client reported issues, service requests, and/or changes

• Provide timely completion and/or resolution to requests and technical support issues; providing Root Cause Analysis where applicable

• Provide 24X7 on-call support for all production environments; rotational pre-scheduled basis

• Off Shift Work: rotational on-call responsibilities all initiated through the EOCC for any Managed/Escalated incidents; production change/task implementations

• Identify and implement continual process improvement opportunities and automation development

• Performs other related duties as assigned/needed

Core Competencies:

• Experience in one or more of the following tools/software:

o Axway B2Bi MFT application suite

o Axway Sentinel Reporting tool

o MS Office; including MS Access

o SQL Developer (Plus)

• Experience in one or more of the following technologies:< /p>

o File Transfer Protocols: HTTPS, FTP, SSH/SFTP, AS2, AS3

o Connect: Direct, Connect: Direct Secure+ (Plus)

o Security and Encryption Protocols: AES, 3DES, PGP, SSL/TLS, etc.

o SQL and Oracle knowledge/proficiency (Plus) 

• General understanding of one or more of the following operating systems:

o Windows

o Linux (RedHat)

o Unix

• Communicating with multiple areas within IT and some business areas with professional and positive attitude

• Strong customer service and customer support skills with the ability to communicate difficult technical concepts clearly to a variety of individuals of varying technical expertise and understanding.

• Ability to work independently, and as part of a team, to achieve deadlines for multiple tasks

• Strong personal planning and organizational skills

• Highly Detail and Team Oriented

• Problem Solving 

• General understanding of Internet traffic and Networking

• The ability to work within a given process

• Willingness to learn new things and develop knowledge/understanding

Requirements:

• College degree w/experience in Computer Science or Information Management

• 2-5 Years Experience in data movement/file transfer process, preferably in the Healthcare Industry

• Strong customer focus

• Strong problem resolution skills

• Drive for self-development

• High ethics and values