We are a leading logistics company that provides end-to-end solutions for our clients’ needs. We are looking for a customer service agent who can handle inquiries, complaints, and requests from our customers and carriers.
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.
Job Purpose/summary:
Manage and operate Ocean shipment in general, as well as coordinate bundled shipments with Intermodal, CHB, and other related products
Job Description
Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):
- Customer channel management : Support, and understanding the business of customers handled.
- Case Management : Resolve the inquiries from customers.
- Customer onboarding and relationship management : Onboard customer to use the digitalized solutions, and process & service Maersk would be offering to customers.
- Contract and dispute management : Handling customer's disputes.
- Stakeholder management : Coordinate with other departments to resolve customer's concerns.
- Other task assigned by Manager.
Requirements
- Minimum 1 year experience on Customer Experience or related fields
- Good at communication
- Good at managing customer experience
- Problems solving ability
- Multi-tasks and Flexibility
- Ownership
- Team Player who are able to work as a team to deliver team's goal
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
More Information
Application Details
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Organization Details
Maersk / Maersk (Cambodia) Ltd.
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