Enterprise Agile Coach

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Job Category

Program & Project Management

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The Enterprise Agile Coach in the Agile Delivery Center of Excellence is a ground-breaking leader, a collaborator, and a problem solver with the skills, experience, and grit needed to challenge the status quo, find opportunities, and implement new ways of working in order to drive customer value and business efficiencies.

This role will work closely with Product Leaders, Engineering leaders, Design Coaches and Delivery teams to assess, plan, and implement agile transformation and organizational change initiatives in order to facilitate delivery excellence, faster time to market, greater business value and happier teams. A combination of experience and an in depth knowledge of Agile principles, and practices, and scaling frameworks, such as SAFe, will equip you to mentor and guide leaders through true organizational transformation.


Responsibilities

 

• Develop positive relationships with partners by not only focusing on the big picture, but also thoroughly understanding their business processes, challenges, and difficulties and thereby recommending implementable and effective remedies.
• Elevate the conversation with business partners to a strategic level, understand strategic goals and propose plans to support them optimally.
• Craft and articulate Agile transformation journeys and help business areas scale from a team level to product, value stream and portfolio level practices.
• Leverage Agile scaling frameworks to introduce new ways of working across the organization, with the ability to identify potential issues and deviate from the traditional flow when needed.
• Resolve methodologies and procedures across the organization, addressing increasingly complex solution delivery challenges Advises, guides and coaches, exercising discretion and latitude in reaching oganizational goals.
• Coach Senior Management in Agile standard methodologies to aid adoption from top-down.
• Effectively communicate Agile principles, practices, and methodologies and overall operating model across the organization and facilitate a standardized approach to implementation.
• Support development of Agile communities of practice to foster the growth of internal change agents, increase innovation and drive standards across the organization.

• Foster collaboration between business, product, design, and engineering teams to help establish the vision, set the direction, and maintain alignment to enable the delivery of relevant solutions meeting customer and business objectives.
• Build content, facilitate training, and coach product, design and engineering leaders on how to use Agile principles throughout the agile product development lifecycle for iterative and feedback driven delivery of value.

• Improve the agile maturity assessment of teams and create an improvement plan that brings a cross-functional uplift in teams’ delivery capabilities.

Requirements

• 8+ years professional work experience in one or more aspects of Information Technology (Design, Development, Program Management, or other related IT areas) including experience as a member of a team using Scrum or Kanban
• 5+ years of experience as an Agile Coach including coaching team of teams to scale agile practices.
• Experience of having designed, and implemented agile / digital transformation initiatives at team, product, value stream, and Portfolio levels.
• Experience of coaching leaders and organizational change agents through multiple Agile Transformation initiatives.
• In depth knowledge and proven experience of using Lean and Agile Principles and techniques to tackle problems, both at a team and organizational level.
• In depth knowledge and experience of industry standards SCRUM, Kanban and the Scaled Agile Framework (SAFe).
• Customer focused and experience working with senior Product leaders facilitating senior level and strategic conversations.
• Strong communicator with the ability to visualize and articulate sophisticated topics.
• Exceptional facilitation skills - bringing small and large audiences to quick decisions and aligning on direction.
• Coaching and mentoring experience with the ability to identify people’s strengths and weaknesses and steer or advise them on the best course of action.
• While this role is open in multiple locations, the teams to coach are globally distributed and therefore flexibility to work across timezones is needed at least for the initial 12 months.

Preferred Qualifications:

• Master Degree or MBA
• Industry standard Agile Certifications - CSM, SAFe Agile
• Industry standard Project Management Certifications
• Business Architecture and Value Stream Development

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