Customer Engagement Manager - South East - EMEA, NL, Remote, CSL Vifor

We are currently recruiting for an accomplished Customer Engagement Manager (KAM) to take an immediate assignment covering the South East of Netherlands.

In this role your main tasks will include:

• Leads the design and implementation of digital projects

• Creation and execution of multichannel dialogues with customers

• Ensures the HCP has accurate in-depth information which can be reflected in

guidelines

• Orchestrates 3M+(s) activities which create a partnership between the

customer and Vifor Pharma

• Acts as the voice of the customer to the 3M team to create value-adding

materials and services

• Plans & executes virtual and F2F meetings

• Builds and constantly develops in depth knowledge and expertise in key

therapeutic areas at physicians’ level

• Works 80% of time in focus TA’s

• Is able to interact with MSL’s on a medically equal level in the execution of

projects and tasks

Main responsibilities:

• Customer satisfaction

• Development and execution of digital activities according to plan

• Full responsibility of all stakeholders in the account

• Total product portfolio Vifor Pharma

• Acting as the Orchestrator in the account for the cross functional team

• Customer centric patient focused

Minimum Requirements

• Strong scientific/medical knowledge on Bachelor’s/Master’s level

• Has worked in a role with a substantial Medical and Market Access component

• Digitally excellent versed

• Business/Commercial orientation/acumen

• Very strong customer focus: demonstrated ability to create win-win partnerships

• Project Management where tangible success has been achieved

• Solid understanding of the complexity and dynamics of the Dutch healthcare

market

Preferred Requirements

• Minimum 3 years of experience in the pharmaceutical industry

• Worked in a role where they have assessed and made trade-offs between

accounts

• Experience with optimized usage of products and services to benefit the

appropriate patients