SLA Program Manager - Lehi

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

 

The Opportunity

The Service Management organization is dedicated to enable excellent internal and external customer experiences. We do that by identifying and developing exceptional experiences for our customers every time they interact with Adobe. We are looking for someone with curiosity, passion, and a willingness to dive in to get the job done quickly and with precision. They face challenges head-on to deliver solutions that mix people, process, and technology. The role requires an individual with experience collaborating with cross-functional teams, making decisions with a customer- and data-first approach. This includes having a strong ability to communicate across all levels, including executive staff. Collaboration, establishing and cultivating relationships, and impeccable organization—all with a positive attitude—is crucial for success in this role.

Responsibilities

You will have a deep understanding of Adobe Service Level Agreements (SLA) and contracts in order to help provide an appropriate response on any questions and/or ask for changes to Adobe’s default SLA language.  You must have strong communication skills and able to respond to escalated situations.

• Partner closely with Deal Desk, Legal, and Sales teams to drive the appropriate solution that is in the best interest of both the customer and Adobe
• Identify areas to streamline any redundant SLA requests
• Handle appropriate internal and/or external customer communication

Experience​

• 8+ years of business operations or relevant experience
• Relentless, creative approach in clearing obstacles; innovation around solutions; perseverance to fast-fail and see it through success
• Passion for storytelling with data and finding opportunities for improvements that are driven by data
• Exceptional verbal and written communication skills; ability to synthesize and structure strategic issues in a concise way

Our compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $85,200 -- $187,300 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans.  Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.