IT Support Lab Engineer - Boston, MA

Technical/Functional Skills

• Outstanding computer troubleshooting skills for obscure issues, ranging from device connectivity, network issues, and laboratory software issues. 

• Background with End-user Computing or Desktop Support skills essential. Break/Fix consists of 80% of a Lab Engineer’s workload. 

• Understanding of Networking concepts, such as network topography, VLANSs, Static/Dynamic IPs, Subnetting, IT/OT Networks, and basic understanding of firewalls. Candidate should be familiar with the OSI model and how to troubleshoot different network layers. 

• Knowledge and understanding of Active Directory required. 

• AGILE ways of working necessary. 

• Background with computer security 

• Previous experience with validated systems (GxP) a plus. 

• ¬Implement the validated data backup solution on laboratory analytical equipment (equipment and software investigation, documentation, technical configuration) within R&D (GxP and non-GxP)

• Support for scientists in incident management, user support and coaching, access management 

• Testing and validation of computer software (complete tests in different environments, writing technical documentation)

• Familiar with ticketing systems such as Service-Now a plus. 

• Microsoft Excel skills a plus. 

Roles & Responsibilities

• Assist in maintaining existing computer infrastructure of 5000 PCs globally. 

• Image/Onboard new computers into the domain and onto the network. 

• Secure and protect new and existing hardware. 

• Consult with the business as they require assistance with their equipment. 

• Troubleshoot and implement data flows for scientific instruments

Generic Managerial Skills

• Must have outstanding communication skills. 

• Candidate must be a team player.

• Self-starter, attention to detail and willingness to learn new things a must. 

• Must be willing to follow documented processes and procedures. 

• Excellent organizational skills.