Role: IVR Tester
• Good knowledge of Contact Center Domain preferably 4+ years.
Good knowledge of IVR routing flows using Genesys, Genesys Cloud CX
Hands-on knowledge on automating IVR flows using Cyara Automation tool.
Good knowledge of SQL queries
Good knowledge of Genesys cloud, Genesys reports and dashboards
Good functional understanding and testing knowledge of Salesforce Agent desktop
Good communication skills
Good knowledge of Database Testing
Experience testing of Salesforce applications (CRM apps)
Knowledge of Contact Center Workforce Management and Quality Management
Knowledge of test automation (Java/Selenium) – scripting, debugging, maintenance of automation scripts
Experience in API Testing
Experience in testing and automation of live chat apps.
More Information
Application Details
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Organization Details
TCS / Tata Consultancy Services
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