Support Executive - Hayward, CA

Job Title -  Support Executive

Relevant Experience (in Yrs) 10

Must Have Technical/Functional Skills Desktop Support Engineer

Experience Required 5-7 years’ experience on End user device support

Roles & Responsibilities

· Provide onsite and desk side support services to end users. • Build, configure and troubleshoot Install “Gold” image on Customer PC and laptop applications and hardware components. • Support meeting room environment and video conferencing. • Support printers, scanners, and other peripherals. • Support mobile devices, such as iPads, iPhones, and Android devices. • End-User Data back-up and restoration when required in the course of a service incident. • Smart hands support for data center equipment. • Replace defective components cards in data center equipment as advised by TCS Tech Support e.g., Remove a module and replace it, reconnecting patch cables. Daily tape change in support of local Backup Routine in required sites. • Must have experience of using a Call Logging system. • Must have good working knowledge of Windows 7/10 and related Working knowledge of current and legacy hardware platforms. Experience with building, configuring, replacing, and troubleshooting PC and laptop hardware components. • Familiarity with Microsoft SCCM. • Excellent hands-on experience in installation and troubleshooting DC equipment’s, Rack and Stack of the DC equipment/cable. · Excellent communications are mandatory in English and Local language.