Global Customs Document Solicitation Junior Analyst - GBS - Manila Shared Services 2 - Manila Shared Services 2

Job Description

Sponsorship: 

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE.  DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE. 

Work Arrangement:

This role is categorized as hybrid. This means the successful candidate is expected to report to the office three times per week or other frequency dictated by the business.
 

The Role

The main role of the employee includes Preferential Solicitation for US import, refunds and qualification for duty avoidance, Non-Preferential Solicitation to support US expedited release programs, CCA, various GM warehouse COO information and USGR, attend IRP- Immediate Response Process – dutiable items crossing into the US, American Automobile Labeling Act (AALA) for labeling compliance. All documents solicited and submitted by the supplier in GM solicitation portal will be reviewed and processed by the analyst on a daily basis.

What You'll Do

Customs and Document Solicitation

• Perform auditing of customs documents per assigned letter load
• Processing Documents on supplier’s behalf
• Follow up with Global Suppliers on Customs Documents, both email and phone calls
• Escalate non-responsive suppliers as needed
• Communicate Document errors to suppliers
• Perform analysis when supplier dispute document address.
• Work to obtain a new contact when needed
• Assist and encourage suppliers in using Document Solicitation System and conduct training as needed.
• Ability to work in fast-paced environment
• Create process improvements as needed

Communication and Relationship

• Communicate as needed with Document Solicitation team

• Escalating critical issues timely
• Excellent Customer Service Skills

Additional Duties

• Assist with critical projects when they arise
• Ability to change priorities quickly

Additional Job Description

Your Skills & Abilities (Required Qualifications)

• Bachelor's degree in Customs, Business or equivalent
• Demonstrated problem solving and analytical skills
• Ability to understand, interpret and compare feedback results
• Proficient in Microsoft Office applications, especially Excel.
• Exceptional organizational skills, with demonstrated ability to effectively manage multiple priorities
• Strong interpersonal skills and demonstrated commitment to teamwork and partnerships
• Strong oral and written communication skills to all levels of the organization
• High level of integrity regarding confidential data (employee survey responses)
• Willingness to work hybrid on mid shift (5:00 PM to 2:00 AM)

What Will Give You A Competitive Edge (Preferred Qualifications)

• Must be detail oriented with a passion for quality
• High customer service orientation
• Ability to “learn on the fly” and work in ambiguity
• Above average English communication skills both in oral and written

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.   We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. 

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.