Bilingual E-commerce Client Program Manager

Remote USA

Are You Ready to Navigate the Future of Global Trade?

Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation, we are redefining the boundaries of possibility and continuously setting new standards for efficiency, sustainability, and excellence.

We believe in the power of diversity, collaboration, and continuous learning, and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

What we Offer:

• Global Reach, Local Impact: Thrive in a role with international scope, contributing to projects that shape global trade.

• Inclusive and Dynamic Culture: Join a team where diversity is strength, fostering an environment rich in personal and professional growth opportunities.

• Competitive Rewards: Benefit from a compensation package matching your role as a leading industry player, complemented by best-in-class benefits and talent development programs recognized worldwide.

About the role:

As a Client Program Manager, your core mission is to develop, execute, and optimize programs that align with our strategic goals and our clients. This role demands a creative, proactive problem solver who thrives in a dynamic, collaborative environment. Your task will drive operational excellence, innovate continuously, and maintain robust, data-driven client relationships across global markets.

In this role, you will:

• Service Excellence & Customer Satisfaction: Drive service delivery across multiple product teams, ensuring alignment with customer expectations and program deliverables.

• Strategic Partnership: Work closely with commercial counterparts to craft strategic roadmaps and growth plans. Establish clear metrics and success indicators.

• Innovation & Efficiency: Spearheaded automation initiatives, enhanced EDI customer exchanges, and leveraged AI capabilities to boost efficiency and service quality.

• Leadership & Collaboration: Lead diverse client teams, facilitate executive business reviews, and foster a collaborative culture that aligns with our community and operational goals.

What you bring:

• Language Skills: Fluency in Chinese and English, with excellent verbal and written communication skills.

• Education & Experience: Bachelor's degree in Business, Logistics, or Engineering. At least three years of experience in operational management and E-commerce logistics.

• Professional Attributes: Independent, self-motivated, with a passion for operational excellence. A proven track record of leadership and effective management in complex operational and commercial environments.

• Technical Skills: Knowledge of risk management, Lean tools, and the ability to work effectively in a matrix organization.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  accommodationrequests@maersk.com.