Lead UX Researcher, Product Research & Insights

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Job Category

User Experience

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Job Details

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.

We are looking for a Senior/Lead Researcher to join our Research and Insights team, supporting our foundational UX patterns, including UI/UX transformations across the #1 AI CRM. To that end, you seek out diverse data, and you triangulate them. You eagerly use new research methods to get at the heart of the issue, and you have expertise with the ‘tried and true’ ones. 

About You

You’re passionate about technology. You’re passionate about the usability of technology, and have deep empathy for technology users and their everyday struggles and challenges. You are unwavering in your desire to provide the best experiences for users. You’re naturally curious and love to go deeper to find out the why behind the what. You eagerly use new research methods to get at the heart of the issue, and you have expertise with the ‘tried and true’ ones.

Responsibilities

• Scope and drive research projects that inform product strategy, design, and development, in collaboration with cross-functional stakeholders

• Run research projects with a heavy emphasis on usability research - using a mixture of research methods (surveys, unmoderated testing, interviews, moderated concept testing, etc.)

• Collaborate with other researchers across all of our product teams (including Sales, Service, Commerce, etc) to drive actionability of insights

• Synthesize research findings into insights and recommendations and work with stakeholders to socialize these findings

• Partner fully with product owners, designers, engineers, and other researchers to provide the best possible experience for our users and customers

• Work on fast-paced projects, requiring attention to detail and working within constrained timelines

Required Experience / Skills

• 9+ years of experience conducting research in user experience or product design

• Experience influencing user experience and/or product direction with actionable insights

• Ability to plan, design, and execute usability research engagements with minimal oversight

• Strong understanding of research methods (qualitative and quantitative) and best practices, and familiarity with a broad range of user research tools

• Experience working in cross-functional teams (e.g. design, product management, engineering)

• Strong teamwork and collaboration skills

• Strong project management, communication, and presentation skills

• Ability to work across a globally dispersed team (including some management and stakeholders based in North America)

• University degree in a research- or business-focused discipline or in a field emphasizing human behavior (e.g., Psychology, Anthropology, HCI, Business, Research Methodology, Experimental Design, Design Research)

• Preferred: Previous research experience in enterprise SaaS and/or technology

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