Service Advisor (Remote) - Ontario, Waterdown 2 Medicorum Place

Work Flexibility: Hybrid

Work Flexibility: Remote

Work Shift: Monday – Friday, 9:00 AM – 5:00 PM EDT (flexible)

Come join Stryker, one of the world’s leading medical technology companies who, together with our customers, is driven to make healthcare better. We offer innovative products and services in Medical and Surgical, Neurotechnology, Orthopaedics, and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine!

Who We Want:

Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

Meticulous documenters. Detail-oriented people who enjoy maintaining meticulous documentation of reports, metrics, proposals, and presentations.

Self-directed initiators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.

Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvements across the business.

What You Will Do:

The Service Advisor is responsible for providing front line support for our customers on both technical and administrative inquiries.  This role will assist Service Technicians in ordering parts, following up on outstanding parts, and obtaining repair approvals from customers. The Service Advisor interacts with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. Additional responsibilities may require you to:

• Respond to all incoming calls, e-mails, and voice mails in a timely and professional manner, providing new and existing product information to customers using knowledge of products, tooling, and documentation.

• Ensure the email queue is cleared each day and take ownership of all incoming requests to service.
• Answer technical calls on all Stryker’s products, camera systems, surgical instrumentation, and operating room equipment.
• Coordinate problem resolution with appropriate departments/divisions.
• Provide administrative support for Field and In-House service repair co-ordination.
• Provide support for demo/loaner repairs and help prepare products for evaluations/shows.
• Perform routine functions checks on demo/consignment/loaner equipment.
• Assist local technicians with repairs, installations and deliveries when needed.
• Follow-up with customers for repair approvals outstanding loaners and other day to day transaction needs.

What You Need:

Required:

• Post-Secondary Diploma in a related field

Preferred:

• University Degree
• Bilingual (French & English)
• 1-2 years of related technical experience

Internal applicants with an equivalent combination of education, experience and performance over time at Stryker will be considere

Travel Percentage: 10%