MI Analyst - Gurgaon, India

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

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American Express Global Business Travel (GBT), a global leader in business travel and meetings management committed to helping business succeed through cost-effective program management, premier customer service, and enhanced traveler productivity support worldwide.  Data Analytics Centre of Excellence brings the talent, tools, and consulting acumen needed to help manage companies their travel program more effectively.

The MI analyst defines and develops jointly with clients the global MI strategy and coordinates production of reporting. He/she ensures that data is flowing across the countries in scope to deliver high quality management information and analytics to the regional account managers and global account manager/director so that they can draw conclusions and provide advice to clients global and regional category leads.

What You’ll do on a Typical Day:

• Key contact for anything MI related, including reporting tool product support, set up, maintenance, issue resolution and consultation
• Provides extensive consultation with internal and external end users of the MI reporting tools on product usage and functionality.
• Makes effective recommendations to product end users regarding which reports best correspond to the client’s requirements and needs
• Production of standard travel MI data reporting (recurring/ad-hoc - local, regional and global) using data from Amex GBT internal reporting platforms
• Analyze reports and identify trends and their client impact
• Coordinates production of Business Intelligence (BI) reviews, presentations, reports and scorecards
• Set up the globalization of all reporting and establish process to field questions of and for all data to drive improvement
• Support account managers in preparation for monthly meetings and reviews with the client regarding BI aspects
• Create formatting and recommendations for hierarchy based reports
• Establish new and current local region reporting
• Lead global data projects
• Provide strategic collaboration and support to clients and American Express Global Business Travel teams around reporting requirements and global mapping
• Oversight of the delivered recommendations to support BI initiatives
• Maintains client set up (customer IDs, DKs, Reason Codes, etc.) in GBT MI database to ensure consistent global reporting
• Adheres to a Statement of Work that is outcome and results oriented with SLAs and clear expectations on deliverables and commitments
• Maintain expected productivity and customer satisfaction goals

What We’re looking for:

• Need go-getters who are energetic, curious and creative
• Bachelor’s degree with 3+ years of relevant work experience on reporting and analytics where course work could include (either): statistics, travel, business administration, finance, decision sciences, economics, and mathematics. Candidates with master’s degree or equivalent experience preferred
• Candidates with prior knowledge and experience of working on travel data\industry will be preferred
• Strong organization, analytical and problem solving skills
• Expert in MS Office Suite, specifically Excel and Access. SQL knowledge will be a plus
• Good knowledge in data visualization solutions including Tableau will be preferred
• Good communication & social skills, listening ability and written presentation skills
• Highly client-focused with the ability to demonstrate attention to detail and focus on quality
• Ability to develop and implement strategies to improve the customer experience
• Teammate, Flexibility/ability to adapt in a dynamic environment and committed to organization goals
• Willingness to work flexible hours, including those needed to support customers in other regions.
• Excellent time management skills required – including ability to set priorities and work in a fast paced, multi-project environment

Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• Wellbeing resources to support mental and emotional health for you and your immediate family.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!