TechOps-DE-CloudOpsAMS-MS D365 CE Technical-Staff

Job Description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

 

 

 

 

Description
MSD_ D365 CRM Developer for Application Support (Production Support)
Experience: 1-3 years

 

Job purpose:

• This role provides hands-on Application Support to EY clients. Using technical expertise, you will strive to give quality and efficient customer service, as well as innovative fix solutions. 
• This is a varied and interesting role working with a well-established team. 
• The successful candidate will be a C# .Net Developer, with experience of Dynamics 365 looking for a role which combines technical development with remote customer support.

 

Your client responsibilities: 

• Should have sound knowledge in Dynamics CRM entities, workflows, configurations, reporting, dashboards, and security model.
• Should have deep knowledge of Dynamics 365 CRM in all technical and functional areas.
• Should be taking ownership of technical issues, understanding customer requirements and work within escalation process to resolve more advanced issues.
• Support and resolve incidents and problem tickets over phone/ email/remote meeting within SLA defined.
• Set and Manage customer expectation for ticket scope and timeline.
• Ability to understand, communicate, interpret client business processes and requirements.
• Liaise with the project delivery teams to understand the possible reasons for any system issues.
• Strong analytical and problem-solving skills; ability to work creatively in problem solving environment.
• Act as a mentor and escalation point for those with less experience in the team.
• Responsible for efforts estimations.
• Execute assigned tasks within a structured project environment.
• Flexible to work for clients in different time zones.
• Excellent customer service skills. Excellent written and verbal communication skills
• Experienced in User Configs, Data Import, and Export.
• Ability to perform advanced technical troubleshooting, preform root cause analysis and provided problem resolution.
• Should have ITIL process knowledge and experience of a production support ticketing system ensuring we meet client service level agreement (SLA) commitments.
• Maintain a rapport with your clients to ensure an ongoing excellent relationship between all clients and EY.

 

Your people responsibilities

• Building a quality culture
• Foster teamwork and lead by example
• Training and mentoring of project resources
• Participating in the organization-wide people initiatives

 

Key skills:

• Should have experience in working in Production Support.
• Responsible for supporting Microsoft Dynamics 365 CRM platform.
• Hands-on experience on configuration & customization on any three CRM modules (Sales, Service and Marketing, Field Services, Project Services). Experience integrating dynamics CRM to external systems.
• BE/B.Tech. /MCA/MBA with a sound industry experience of 5 to 10 years.
• At least 1 to 2 On-Prem Implementation / Maintenance, at least 4 CRM online project implementations / Maintenance.
• Develop fixes to client issues, and deploy fixed solutions to the client’s environments
• Respond to client tickets in order to keep them informed as to the status of their support enquiry.
• Understanding of the CRM modules - Sales, Service and Marketing, etc...
• Hands-on experience on CRM configuration, customization, and integration
• Requirement gathering from business users and various stakeholders and translated them to the technical team, developing detailed user stories, acceptance criteria, and product backlog items
• Design and coding experience in skills viz. (Plugin Registration tools, XRMtoolBox, Visual Studio, C#, Angular/ React JS and IIS) – plugins and custom workflows, actions, BPF and Web API’s
• Understanding of CRM features like Business rules, Calculated fields, rollup fields, security model. ribbon customization, etc...
• Experience in agile delivery methodology and ITIL process.
• Solution deployment, continuous integration, and continuous delivery
• Familiar with relational database concepts and SQL 
• Knowledgeable on Power Apps (Power Portal, Canvas) and Power Automate (experience on custom connector development)
• Essential SSRS
• Knowledge of SSIS, KingswaySoft tool, Scribe
• Hands-on experience on Azure Services
• DevOps/JIRA or equivalent tracking tools – deployment automation would be a value add.
• Knowledge on GIT/TFS

 

Key Technical Skills:

• .Net        
• Portals
• C#        
• SharePoint
• JavaScript        
• O365
• PowerShell    
• PowerApps
• SQL (Query Language)        
• Power BI
• Dynamics 365
• Azure
• Microsoft 365        
• SQL Server

Preferred skills:

• Prior experience of working within a globally distributed team.
• Experience with agile methodology and ITIL Process.
• Certifications such as PL 200/ 400 / 600 would be an added advantage.
• Troubleshoot problems reported by client or end-users in the production environment and identify the root cause
• Good analytical capability to analyse relevant data and resolve reported problems in the quickest possible time.

 

What we look for

• A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment with consulting skills.
• An opportunity to be a part of market-leading, multi-disciplinary team of 1400 + professionals, in the only integrated global transaction business worldwide.
• Opportunities to work with EY Consulting practices globally with leading businesses across a range of industries.

 

What working at EY offers
At EY, we’re dedicated to helping our clients, from start–ups to Fortune 500 companies — and the work we do with them is as varied as they are.
You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

 

EY | Building a better working world 

 
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.  

 
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.  

 
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.