TechOps-DE-CloudOpsAMS-F and O Finance Functional-Senior

Job Description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

 

 

 

 

At EY, you will have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we are counting on your unique voice and perspective to help EY become even better too. Join us and build an exceptional experience for yourself, and a better working world for all.

Description

MSD-F and O Functional Senior for Application Support– SCM/Finance (Production Support)  

Your Key Responsibilities

• Provide business-as-usual support to a wide variety of customers
• Create regression testing plans
• Execute regression testing manually and via automation tools (RSAT)
• Document functional requirements as input to Change Requests
• Lead regular meetings with customer stakeholders to ensure Incidents & Change Requests are progressing
• Contribute to customer Change Requests and projects as required
• Plan and execute data conversion activities
• Update customer on upcoming F&O version updates and impact to the customer
• Function as first point of contact for a number of contracted customers and take accountability for their support experience
• Coordinate an F&O version update schedule ensuring the customer stays up-to-date while accommodating customer business requirements.

Skills and Attributes for Success

• Experience on D365 F&O and Dynamics AX 2012 R3 in D365 SCM or Finance.
• Understanding and working experience on D365 SCM or Finance modules like
  • SCM
    • Inventory Management
    • Product Information Management
    • Master Planning
    • Sales and Marketing
    • Procurement and Sourcing
    • Production and Shop Floor Control
    • Advanced Warehouse Management

• • Finance
    • General Ledger
    • Accounts Receivable
    • Accounts Payable
    • Fixed Assets
    • Cash & Bank management
    • Tax
    • Project management & Accounting modules
• Setups and configuration for Inventory management, control and stock keeping
• Nature and types of item, service and bill of materials
• Setups and configuration for multiple legal entity and intercompany transactions
• Master Planning, creation of planned orders and integration with forecasting
• Production and Shop Floor Control
• Advanced warehouse setup, Handheld device configuration/setup and barcode implementation
• Experience in configuration, parameter setup, functions
• Chart of Account structure, financial dimensions, Advanced account structure configuration, Budget planning is core.
• Multiple legal entity consolidation and elimination principles
• Management/Financial reporter experience a must.
• Knowledge of GAAP and ability to learn, understand and configure tax policies of countries will be required
• Experience in Cost accounting, Cost management principles and configuring Financials for Retail, Production based Industries will be required
• Be able to facilitate and manage discovery workshops with business teams in the of D365 SCM/finance functional area.
• Compile Functional Requirements Documents and conceptualising future state business processes.
• Identifying and defining system GAPs.
• Unit and regression testing, developing test scripts.
• (Super) User training, developing end user training material.
• Inter-company trading configuration and defining business process steps.
• Overall understanding of D365 F&O deployment methods, Azure and LCS.
• Experience on the Power Platform especially Power Apps and Power BI

Responsibilities, Qualifications, Certifications 
To qualify for the role, you must have

• Minimum 3-5 years of experience in AX 2012/ D365 F&O Production Support/ Application support for SCM or Finance
• Experience delivering support against contractually agreed service levels (SLA)
• Experience with successful implementations
• Knowledge of Microsoft Surestep, Waterfall and Agile implementation methodologies is an added advantage.
• Well versed with Azure ecosystem including Azure DevOps.
• Valid Microsoft certifications (MB 300, MB310, MB 320) would be an added advantage.
• Managing, resolving, monitoring performance issues within D365 F&O and AX 2012 environment.
• Ability to work in both team environment and as an individual contributor.
• Strong willingness to advocate best practice processes in D365 F&O
• Good understanding of ITIL practices
• Experience working with support ticketing systems and willingness to learn new systems.
• Strong communication skills (written and spoken) and an ability to build a rapport with our customers.

Ideally, you’ll also have

• Ability to function in a rapidly changing, heavily matrixed and often virtual environment
• Ability to prioritize, drive and adapt to change quickly in a fast-paced environment
• Culturally sensitivity and be capable of handling interactions with a “global mindset”
• Troubleshoot problems reported by client or end-users in the production environment and identify the root cause
• Good analytical capability to analyse relevant data and resolve reported problems in the quickest possible time.

What We Look For

• Excellent communicator to work with internal and external resources
• Hands-on, committed, team player with a clear emphasis being able to work independently, driven and enthusiastic.
• Ability to organize, prioritize, estimate and deliver tasks against deadlines
• Confidence and willingness to learn

What We Offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

 

 

EY | Building a better working world 

 
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.  

 
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