Business Operations Senior Analyst - Heroku

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Job Category

Operations

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

About Us
The Heroku Business Operations team translates Heroku’s vision and plans for the business. We drive efficiency, scalability, and growth through data-driven insights, customer-centric programs, forecasting and planning excellence, and transformational business processes. The Business Operations team strives to make a lasting impact and legacy.

Heroku, a leading cloud platform, empowers developers to build, deploy, and scale applications with ease. Our innovative solutions and cutting-edge technology have transformed the way businesses create and manage their digital presence.

About the Role
The Business Operations Senior Analyst will play an integral role in helping shape end-to-end processes, providing leadership support with strategic projects and ad-hoc requests, and prepare analysis and recommendations to guide decision-making.

Do you love wearing multiple hats, playing with data, building processes, or aligning with stakeholders across the company? Well, this role is for you. You must possess a positive attitude, the ability to switch priorities and maintain grace under pressure in a fast-paced environment.

Responsibilities

• Collaborate cross-functionally with finance (budget, headcount planning), recruiting (hiring profile, seasonality), and other teams to ensure we are operating effectively and meeting targets
• Drive business operational improvements in headcount and budget process
• Build expertise on Salesforce’s GTM and financial systems and partner with Sales, Finance, and IT on system requirements
• Triage and troubleshoot operational issues and optimize infrastructure/systems/processes for scale
• Support extensive GTM planning process and pivotal initiatives where needed with headcount planning, capacity planning, market segmentation, territory carving, quota/incentive design, and more
• Provide support to leadership on operating cadences, key strategic projects, and ad-hoc tasks as needed
• Prepare analysis and recommendations to guide strategic decision-making
• Implement process improvements, seeking new ways to automate existing tasks and address operational issues. Propose effective changes to systems and processes to tackle root causes.

Required Skills

• 5+ years of analytical experience, ideally in Sales Operations, Business Operations, Strategic Planning, Finance, or related fields
• Demonstrates proficiency in CRM and Salesforce reporting, advanced expertise in G-suite applications (Sheets, Slides, etc.), and familiarity with Excel, SQL, Tableau/Alation/Snowflake, or other Business Intelligence tools
• Experience creating PowerPoint/Google Slide presentations for management
• Excellent communication skills (written and verbal) with an ability to explain complex issues in an understandable way
• Ability to multitask effectively in a fast-paced, quickly changing environment
• Ability to work collaboratively in a team environment with competing priorities and influence at all levels within the organization
• Highly motivated, detail-oriented, self-aware, and responsive
• Intellectual curiosity, fueled by a proactive approach to expand one’s skills continuously

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For California-based roles, the base salary hiring range for this position is $109,200 to $150,200.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.