Sr. Security Advisor, Falcon Complete (Remote, AUS) - AUS VC Remote

​​#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.

About the Role:
The Falcon Complete Sr. Security Advisor serves as lead of a team of advisors focused on overall health and security posture of all Falcon Complete customers. The Falcon Complete Sr. Security Advisor will be assigned to a group of key customers and will focus on delivering demonstratable value to assigned customers. The ideal candidate will demonstrate high competency in technical, security, and customer management skills aimed at guiding customers towards a successful and secure experience with Falcon Complete. The Falcon Complete Sr. Security Advisor will collaborate with internal teams to ensure a successful customer journey and to help address any and all issues that may threaten the customer’s security and Falcon Complete’s ability to stop breaches.

What You'll Do:

• Responsible for assigned key accounts.

• Assess customer’s Falcon Complete environment and ensure alignment with Falcon Complete standards.

• Meets with the customer on established cadence to provide service overview, opportunities for improvement, and recommendations that align to improved security.

• Creates and recommends remediation for components of CrowdStrike products that may lead to improved security posture.

• Coordinates technical resources as needed to ensure timely resolution to technical issues.

• Contact customers directly upon identification of misalignment with Falcon Complete standards.

• Documents, updates, and resolves all customer related issues in accordance with established procedures and SLAs.

• Develops and provides customers with service reports and stats as requested.

• Partners with internal teams to ensure customer satisfaction.

• Provides guidance and partners with other team members to ensure customer satisfaction.

• Establishes a ‘go-to-green’ plan for customers drifting from a successful and secure experience.

• Creates and delivers content to a customer or group of customers.

• Serves in committees or focus groups designed to improve processes and procedures.

• Trains and coaches new members of Falcon Complete team.

What You'll Need:

• 5+ years in Cybersecurity focused role.

• 3+ years of experience as a security advisor or consultant.

• Experience working with large, complex, and high skilled clients.

• Excellent customer-facing communication skills including verbal and written.

• Experience delivering presentations to large audiences (i.e. webinars).

• Partner with CrowdStrike teams to troubleshoot and resolve customer issues.

• Adept in Windows, Linux, and MAC operating systems.

• Experience and demonstrated knowledge of threat detection and incident response.

• Knowledge of the following frameworks: ISO 27001/2, NIST Cyber Security Framework, CIS Critical Security, PCI DSS, Cloud Controls Matrix and MITRE Att&ck.

• Bachelor's degree in Technology and/or Cybersecurity or equivalent experience.

Bonus Points:

• Experience as a leader in Incident Management and CSIRT operation.

• Experience with customer Change Management.

• Audit, Logging, and Monitoring Controls (SIEM, UEBA, MDR/XDR).

#LI-BS1

#LI-Remote

Benefits of Working at CrowdStrike:

• Remote-first culture

• Market leader in compensation and equity awards with option to participate in ESPP in eligible countries

• Competitive vacation and flexible working arrangements

• Physical and mental wellness programs 

• Paid parental leave, including adoption 

• A variety of professional development and mentorship opportunities

• Access to CrowdStrike University, LinkedIn Learning and Jhanna

• Offices with stocked kitchens when you need to fuel innovation and collaboration

• Birthday time-off in your local country

• Work with people who are passionate in our mission and Great Place to Work certified across the globe

CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact Recruiting@crowdstrike.com​, for further assistance.