Solution Account Manager - London

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity

We have a phenomenal opportunity for an expert Account Manager to join our Digital Experience business based in London.

We are currently recruiting senior professionals with experience in Retention Sales, Customer Success and Account Management. Your ultimate goal will be to retain and expand an existing customer base. You will do this by building relationships with senior collaborators across Adobe, the Customer and our Strategic Partners. You will strive to have a clear understanding of the customers business objectives, opportunities for improvement and challenges. You will then align Adobe's Digital Experience solutions to the customers needs and collaborate with various sales and engineering teams to enable the customer to continuously realise value and/ or embrace new solutions to drive business value led outcomes.

What you'll Do

•  Relationships Management: Build trust and develop strong, multi-threaded relationships that are mutually beneficial. Drive Executive alignment and thought leadership across the customers' business. Be the voice of the customer to align Adobe to their personal and business objectives. Define and build an effective joint governance model ensuring alignment and sponsorship across the account from Adobe and the customer
• Account Management: Support the customer from onboarding, implementation, client health, to value realisation and renewal. Own the renewal cycle and collaborate with the eco-system to complete contracts on time. Drive the adoption of Adobe solutions and innovations within the account through thoughtful development of cases that map back to customer priorities and the detailed strategy
• Sales & Renewals Process: Maintain an accurate forecast of attrition/ risk, Upsell and Cross-Sell over a rolling 4-qtr outlook while owning the entire renewal and upsell process.
• New Business & Prospecting: qualify opportunities for expansion based on product usage or additional use cases for cross-sell
• Leverage the Eco-System: Work with various Technology/ Solution Partners, Internal Experts and Customer Collaborators to develop and work towards common goals.
• Escalation management experience and the capabilities to manage expectations with senior leadership within customers and partners

What you need to succeed

• Bachelor’s Degree or equivalent work experience
• 3+ Years in Install Base Sales and/ or Customer Success
• Consistent record of success in Sales, driving retention and expansion of a customer base
• Experience in Digital Experience and eCommerce
• Strong Consulting skills and proven results working as a trusted advisor to surface business value and adoption for customers
• Strong communication and interpersonal skills, and the ability to effectively navigate and mediate conflict to develop joint partnerships
• Being Inquisitive and approachable will enable you to discover wider opportunities as you build relationships

Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.