UNNIV-Administrative Coordinator II-ESL Education Innovation & Student Life - Charleston

Job Description Summary

Performs and coordinates a wide variety of administrative and program support activities on behalf of the Student Health Services (SHS) Executive Director and Associate Director and Director of Counseling & Psychological Services (CAPS). Serves as primary point of operational and administrative contact for internal and external constituencies, often on complex and confidential issues. Coordinates office support services with the medical staff. Oversees and/or participates in the coordination, supervision, and completion of special projects and/or events. Serves on various committees in a support capacity or as an active participant. This role works with other members of the health team members to serve MUSC students, promote a culture of health and wellbeing, and achieve desired results.

Entity

Medical University of South Carolina (MUSC - Univ)

Worker Type

Employee

Worker Sub-Type​

Classified

Cost Center

CC002245 ESL Student Health Services

Pay Rate Type

Salary

Pay Grade

University-06

Pay Range

$45,530 - $64,885 - $84,241

Scheduled Weekly Hours

40

Work Shift

Job Description

Clinic & Occupational Health Support Functions (25%):

Collaborates and assists medical staff on student compliance, student relations, organizing immunization clinics and education events. Works with medical team and college compliance officers to process incoming student records regarding pre-matriculation requirements. Maintains regular communication with college compliance officers including semester meetings regarding new and returning student compliance issues. Provides students and coordinates with the Director of Equity, EEO and University Accessibility Services with any information needed for the student exemption and/or accommodation process. Informs students to submit exemption forms in Maxient if needed.

Customer Service (20%):

Performs front office administrative tasks that support the efficient functioning of the clinic for SHS and CAPS (e.g., answer phone calls, emails, greet patients, ensuring appropriate forms such as consents, supplies are ordered, verifies insurance and enrollment status, processes patient payments, record uploading, schedules patient appointments). Updates SHS/CAPS websites and telephone message as needed and in collaboration with the SHS staff. Develops the orientation schedule for new employees. Works with Finance & Administration to monitor the Student Health Insurance email. Monitors the email for new students without net IDs and graduates as well as current students' emails through LifeNet with responses within 24 hours on business days. Performs and/or assists with process improvement projects and any special projects as assigned. Uses computer software programs (e.g., such as Point N Click, and Maxient, WorkDay, Microsoft Word, Microsoft Excel, and others) to meet position responsibilities.

Administrative & Office Management (15%):

Maintains annual list of business contracts noting when payments and any updates are needed, and reviews with staff to ensure no changes expected regarding the contract. Produces monthly reports of purchases to review Directors. Maintains and orders office and clinic supplies using OurDay purchasing system. Responsible for P-Card purchases, statement reconciliation, and obtaining necessary signatures as needed. Submits Service Now or Fix It requests to Information Solutions, Facilities (housekeeping, lock shop, maintenance work, etc.) and follows-up on work completed.

Billing/Collections and Accounts Payable (15%):

Perform charge entry and ledger billing for the Student Health Insurance Program (SHIP) students. Process non-SHIP student payments for testing or medications. Using medical billing statements reviews Labcorp invoices for accuracy and makes necessary corrections, consulting with provider if needed. Also processes drug screening testing and reimbursement. Verifies insurance charges upon review of billing document and collaborates with providers and staff if any questions. Reviews estimation of benefits (EOB) and ensures accuracy. Reviews and deposits SHIP payments as processed and alerts providers to any insurance denials. Works with nursing staff and providers to create letters needed to address insurance denials Exports and shares reports of all billing with Executive Director/Associate Director monthly. Works with students to resolve any SHIP claim problems and alerts EISL Finance office of these issues. 

Technical (15%):

Functions as the PnC EMR super user and collaborates with the CATL system administrator and technology lead person. Coordinates and submits purchase requests for PnC licenses and any needed modules. Cross trains staff to perform administrative and technical duties. Schedules annual PnC EMR training as well as any additional needed specialized training. 

Maintenance of Physical Facility (5%):

Monitors the safety, cleanliness, and effectiveness of the environment and equipment. Works with the Lead Nurse/Associate Director to place Facility tickets for any needed facility repairs or new equipment. Also collaborates with SHS staff to place any needed orders for office and clinic supplies and equipment. Using excellent interpersonal skills, maintains professionalism and promotes and role-models a culture of health and wellbeing for students, staff, and faculty. Participates in and coordinates PnC training for staff as needed. 

Other (5%):

Performs related duties as required. 

Additional Job Description

Minimum Requirements: A high school diploma and five years relevant experience in business management, public administration or administrative services; or a bachelor's degree and three years experience in business management, public administration or administrative services. Physical Requirements: (Note: The following descriptions are applicable to this section: Continuous - 6-8 hours per shift; Frequent - 2-6 hours per shift; Infrequent - 0-2 hours per shift) Ability to perform job functions in an upright position. (Frequent) Ability to perform job functions in a seated position. (Frequent) Ability to perform job functions while walking/mobile. (Frequent) Ability to work indoors. (Continuous) Ability to work outdoors in all weather and temperature extremes. (Infrequent) Ability to work in confined/cramped spaces. (Infrequent) Ability to perform job functions from kneeling positions. (Infrequent) Ability to bend at the waist. (Frequent) Ability to squat and perform job functions. (Infrequent) Ability to perform 'pinching' operations. (Infrequent) Ability to fully use both hands/arms. (Continuous) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Frequent) Ability to reach in all directions. (Frequent) Possess good finger dexterity. (Continuous) Ability to maintain tactile sensory functions. (Continuous) Ability to lift and carry 15 lbs., unassisted. (Infrequent) Ability to lift objects, up to 15 lbs., from floor level to height of 36 inches, unassisted. (Infrequent) Ability to lower objects, up to 15 lbs., from height of 36 inches to floor level, unassisted. (Infrequent) Ability to push/pull objects, up to 15 lbs., unassisted. (Infrequent) Ability to maintain 20/40 vision, corrected, in one eye or with both eyes. (Continuous) Ability to see and recognize objects close at hand. (Continuous) Ability to see and recognize objects at a distance. (Frequent) Ability to match or discriminate between colors. (Frequent) Ability to determine distance/relationship between objects; depth perception. (Continuous) Good peripheral vision capabilities. (Continuous) Ability to maintain hearing acuity, with correction. (Continuous) Ability to hear and/or understand whispered conversations at a distance of 3 feet. Ability to perform gross motor functions with frequent fine motor movements. (Frequent) Ability to work in dusty areas. (Infrequent)

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

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