Sales Operations Manager (electric vehicles - Sao Caetano do Sul Tech Ctr - Tech Center Bldg 2

Job Description

Hybrid: for this position is required to be on site 3x/week

What you will do (responsabilities):

• Lead/Support development of new sales standards and processes connecting with the journey of a new customer looking for EVs (Electric vehicles), focusing on maximizing customer experience and delivering results,

• Responsible for Sales Operations planning, developing processes for short-term forecast, distribution, Pricing and other sales back-office activities,

• Ensure new sales strategies to conquer EV intenders and develop a hassle-free sales model considering a 360-degreee approach to the EV ecosystem beyond the car itself

• Connect to all involved players to assure project goals are achieved (Commercial, Legal, Finance, IT, GMF, Dealers, Pre-Owned and others), including aligning it to Project, Sales Leaders and C-Level,

• IT Connection: Debate and present to IT team the required solutions and track their implementation,

• Manage cross functional meetings between areas/stakeholders,

• You will be the guardian of the project roadmap, to assure a flawless and on time implementation,

• Willingness to adopt a test & learn mentality to foster innovative solutions for the businesss,

• Incorporate lessons learned from test cases and experiments as improvements into sales operations processes

• Main responsible for evaluating the market, defining industry assumptions and developing short-term forecast projections, besides connecting it with production sources to assure volume availability,

• Sales channel analysis and distribution control to assure right vehicle at right place at right timing,

• Competition evaluation to define commercial strategy, aligning pricing, incentives and other P&L variables, to assure value maximization,

• Track and constantly evaluate results in order to support business definitions

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Additional Job Description

Your skills and abilities (required qualifications):

• Graduation on business, administration, marketing, finance or engineering,

• Experience with Sales planning or back-office activities,

• Previous automotive sales activities knowledge is a plus, within premium brands desirable,

• Proficiency in English,

• Spanish as a desirable additional language for Portuguese native speakers or Portuguese, for Spanish native

What can you give a competitive edge (preferred qualifications):

• Positive, proactive attitude and self-oriented

• Data-driven mindset/ Dealing with ambiguity approach

• Market knowledge

• Customer focus/ Commercial orientation

• Strategic orientation

• Results-oriented

• Change Leadership & Innovation

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About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.   We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. 

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.