Global Technology Manager - United Kingdom

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

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In conjunction with the Global Client Manager, this role will be responsible for developing and delivering the long-term travel technology strategy, translating this strategy into concrete business plans which deliver process efficiency, service enhancements and an improved user experience.

The Global Technology Manager will be required to partner with HSBC to understand and agree technical and service goals and work with internal AMEX GBT teams including NEO to provide suitable solutions to deliver on the joint strategy and goals.

The role will require strong process orientation, thought leadership and a collaborative approach to building and leveraging strong customer and internal relationships. The Global Technology Manager will have a strong understanding of tools and processes across all regions and they will leverage this knowledge to develop and deliver global operating consistency, where appropriate.

The Global Technology Manager will also work with the Dedicated Account Representative to provide country, regional, global and functional reporting to continuously improve adoption and present opportunities to the HSBC travel team and Travel & Expenses Product Lead.

Accountabilities:

• Proactively drive continuous improvements in the performance / functionality of the key technology systems
• A biannual health check audit to be undertaken on Neo in major markets, all declining/sub optimal online adoption markets and all solo OBT’s.
• Monthly meetings with Global Travel Lead and Travel Product manager to report the contracted technology is operating optimally.
• Quarterly meetings with Global Travel Lead and Travel Product manager to report the contracted technology roadmap + customer feedback.
• Global understanding of AMEX GBT proprietary technology (including NEO and partner OBT’s and how to maximise configuration to meet HSBC functional requirements e.g. Profile management
• Support the ongoing management of the critical travel technology tools for the client programme, this includes but is not limited to SSO process management, HR feed integration, ongoing site maintenance, promotion of new functionality within the online tools and AMEX GBT mobile app
• Participate and support local countries with incremental technology deployments for the client, bringing learnings from previous deployments and mitigating challenges as each country develops their individual launch plans
• Provide training and learning resources for both client associates and AMEX GBT teams supporting the relationship
• Support remediation on profile sync issues and IT issue case management reported by HSBC with timely resolutions to reported issues and report monthly
• Proactive reviews on data/profiles work with operations teams to ensure synchronization between offline and online processes to ensure data capture is consistently aligned across both.

Qualifications:

• Strong understanding of global travel operations, suppliers and GDS.
• Global understanding of AMEX GBT proprietary technology including NEO is an advantage
• Ability to drive online adoption through product optimization
• Highly developed project and change management skills
• Strong analytical thinker combined with written and verbal communication skills
• Proven experience relating to the creation and delivery of business process strategies for large global clients
• Demonstrated ability to work successfully across cultures and regions and the ability to work with cross-functional teams and to influence both internally and externally.
• Confident approach to presentations, client and internal meetings
• Strong PC knowledge including related PowerPoint/Excel/ Microsoft Project/email skills

Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• Wellbeing resources to support mental and emotional health for you and your immediate family.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!