Business Analyst - United Kingdom

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

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Do you like to be challenged? Do you love air travel and want to be working with the latest and greatest technology? Are you passionate about building something new that makes travelers happy? If so, we may have the perfect role for you as part of our team working on New Distribution Capabilities (NDC) and other Supply-related projects.

What you'll be doing:

• As a Business Analyst, you will be responsible for performing operational investigations for requirements validation, facilitating the planning and execution of end-to-end testing as part of a team dedicated to implementing innovative products.
• You will assist in any live product issues and drive solutions either internally or with our partners.
• You will work with internal and external stakeholders including Technology, Finance, Supplier Partnerships, Service Delivery, Client Technical Services, and others.
• This role is critical to Egencia’s future growth and we’re looking for outstanding and seasoned candidates.
• You will have a direct impact on how we service our users.
• Partner with the Product Managers and relevant stakeholders to develop a deep end-to-end (E2E) understanding of a traveler journey and processes used by Traveler Consultants (TCs) globally.
• Contribute to product requirements validation: analyze GDS host and web services functionality as it relates to NDC functionality using GDS host interfaces, testing tools, API logs, internal and external documentation, and interactions with GDS contacts.
• Document and share findings with colleagues, customers, and partners of Egencia.
• Assist with the creation of training materials for NDC and conduct training via recordings, videoconferencing, or in person as needed.
• Build risk-based test scenarios to ensure product, process deployments are released with the highest quality to mitigate users’ disruption (customers and TCs).
• Facilitate the planning and execution of end-to-end user acceptance testing (customers and TCs experiences).
• Create and/or analyze PNRs, troubleshoot bugs, test through the Egencia eco-system to understand impacts, documenting and sharing findings. Create incidents in GDS support portals or Jira as needed, maintain and update the issue log for all “owned” issues by providing updates on a weekly basis.
• Respond to technical and functional questions regarding NDC processes.
• Produce reports or dashboards on your progress for use by Product Managers or other stakeholders.

What we need from you:

• High proficiency and detailed understanding of the TC environment including GDS consoles and web services, with proficiency in either Amadeus or Sabre, or both.
• Solid understanding of PNR touchpoints at a corporate Travel Management Company (TMC)
• Experience creating effective technical and functional documentation for all audiences.
• Experience collaborating across multiple functions and working with developers, operations, subject matter experts, technical resources, and support teams.
• Ability to understand both the high-level goal as well as granular detail.
• Ability to dig into complicated details until all facts are understood and requirements are documented.
• Team player that is willing to share knowledge with all team members.
• High motivation and enthusiasm to deliver results.
• Attention to detail and high-quality standards.
• Flexibility to support global projects across multiple time zones.
• Ability to prioritize work and manage time effectively, highly organized.
• Excellent verbal and written English skills and can clearly articulate key points and summarize information.
• Proficient in Microsoft Excel, Word, and PowerPoint. Knowledge of Jira, Confluence and Trello is a plus.

Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• Wellbeing resources to support mental and emotional health for you and your immediate family.

• And much more!

This role is for Egencia LLC (“Egencia” or the “Company”), a member of the American Express Global Business Travel family of companies.

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!