Analyst - Transportation Services - GBS - Manila Shared Services 2 - Manila Shared Services 2

Job Description

Sponsorship: 

The Role

The Global Travel & Expense (T&E) Team is responsible for enabling a world-class travel and expense service delivery to get employees from point A to B safely and cost effectively.

What You'll Do

- Identify and execute OPEX, Lean, standardization and other process improvement projects
- Act as escalation point for the service center for service line enquiries
- Continual development and transition of subject matter expertise to our service center operations staffs
- Identify and advance opportunities to use new technologies such as robotic process automation to drive efficiencies
- Maintain & update standard catalog of services and operating model
- Build, develop, grow and sustain business relationships vital to Travel & Expense activities
- Support system deployment/enhancements and business process changes for business continuity
- Communicate to leadership on business initiatives and performance on a regular basis

1) Identify and execute OPEX, Lean, standardization and other process improvement projects
2) Act as escalation point for the service center for service line enquiries
3) Continual development and transition of subject matter expertise to our service center operations staffs
4) Identify and escalate opportunities to leverage new technologies such as robotic process automation to drive efficiencies
5) Maintain & update standard catalog of services and operating model
6) Build, develop, grow and sustain business relationships vital to Travel & Expense activities
7) Support system deployment/enhancements and business process changes for business continuity
8) Communicate to leadership on business initiatives and performance on a regular basis

Additional Job Description

Your Skills & Abilities (Required Qualifications)

• Preferably with hands on experience in Travel and Expense related tasks, Concur, Workday, Case Management Systems, Knowledge Base Systems, Avaya Telephones, CC Pulse, ESS Jeonsoft, Dashboard and Reporting Tools, and other HR Management Systems and Tools

• Experience creating/updating documentation of business processes including specifications, training material, and security & change control
• Bachelor's degree
• Willingness to work on night shift

What Will Give You A Competitive Edge (Preferred Qualifications)​ 

• Experience identifying opportunities for further change
• Ability to collaborate cross functionally to achieve enterprise-wide results

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.   We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. 

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.