Onboarding Manager - Canada

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

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Summary:

GBT is looking for driven and customer focused candidates to join our Solution, Implementation and Deployment team within Technology organization. If you are passionate about travel, motivation driven to help others and willing to learn, we are looking for you! This role for a Product Inclusive Unit resource is to manage the onboarding of customer product tools in our North American SME segment.  This includes consulting and optimally configuring the products in scope to meet clients’ needs within the platform offering. Provides subject matter expertise to different teams such as Commercial, Product Development, Support amongst others.    

Location: Canada

What You'll Do:

• Be Client Facing and help clients onboard their travel programs with GBT.
• Create and maintain detailed project plans on applicable projects
• Work closely with other teams such as Service Delivery, Commercial, Product Development, Support 
• Coordination of discussions with clients to set expectations and determine company infrastructure, travel policy interpretation, and user enrolments
• Configure, test and conduct troubleshooting of site, including travel policy, pricing and PNRs
• Contribute best practices to improve quality, standardization and documentation of implementations globally
• Ability to collaborate with team members and business partners across global Amex GBT locations
• Contribute to Departmental metrics/goals
• Updates Management of implementation status on weekly basis and participates in weekly team meetings
• Acts as subject matter expert
• Collaborate with Product Development to determine feasibility of new vendor offerings.  Create and test implementation processes to support

What We're Looking For:

• Clear communication skills, able to manage a client call
• Ability to think analytically & conceptually
• Ability to work independently whilst contributing to the overall team objectives.
• Previous experience of Project Management desired
• Ability to drive results in a P/L environment
• Must have knowledge of corporate travel.
• Time management/organizational & change management skills
• Excellent relationship management and communication skills (both written and verbal)
• PC skills/applications
• Multiple GDS (Amadeus/Sabre/Apollo/Galileo) and online booking tools knowledge (such as KDS, Concur, GetThere & others)
• Capacity to work virtually and strong organizational skills
• Tenacious – ability to drive change in the face of possible resistance.
• Problem solving & Decision Making

• Identification and escalation of critical issues (including discrepancies between global contracts and local needs)
• Ability to cross communicate in a matrix environment (testing of site – decision tree)
• Consult & determine cycle of implementation plan with customers and internal GBT teams.
• Determine & escalate delays during implementation cycle, with final launch decision.
• Consult on & provide technical support on specifications for implementation.
• Prioritization of workload

Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• Wellbeing resources to support mental and emotional health for you and your immediate family.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!