Senior Solution Engineer - Commerce Cloud

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World’s Most Innovative Company according to Forbes, and one of Fortune’s 100 Best Companies to Work for six years running. The growth, innovation, and Aloha spirit of Salesforce are inspired by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world.

What is a Solution Consultant?

Also known as a "Presales Consultant," "Sales Consultant," or “Sales Engineer”, our team is looking for curious candidates with a real passion for technology to join our Solution Engineering team for the Services industry. We are deeply passionate about customer success, our technology, solutions, and our business. We deliver strategies and solutions that fuel growth by capturing the C-Suite's mind share, budget, and wallet share in every account: accelerating new customers, growing big deals, and extending the platform.

We partner with our sales team to drive new business and help companies reach their growth goals. While selling value is our main focus, we intend to engage in discussions around process improvement and best practices to help our customers succeed. Our team thrives on collaboration from our diverse professional and educational backgrounds, mentorship, and professional development while maintaining a positive work/life balance through passion, ingenuity, and integrity, fostering a culture of openness and fun!

Your role as Solution Consultant for the Commerce Cloud

The Solution Consulting team is organized into several smaller teams based on the products they are selling, or the industry/vertical they are selling into. In this case, we’re looking for someone to support the commerce cloud team.


A typical day of a Solution Consultant consists of the following:

• Liaise with your sales counterpart “on eye level” to develop new/existing business or account strategy.
• Lead discovery sessions with your customers to understand/identify pain points as a basis to build an innovative solution based on the Salesforce technology stack.
• Use your current business knowledge to identify specific industry challenges in terms of digitalisation.
• Clearly articulate the benefits of Salesforce to customers at all levels, examples include; Administration/IT Staff, managers and "C" level executives.
• Create memorable positive experiences for your customers, using empathy, storytelling, immersive demo techniques, etc.
• Leverage your technicals skills to build innovative art of the possible demo solutions and establish a trusted relationship with the technical stakeholders on the customer side.
• Orchestrate an extended Solution Consulting team while building e.g. Multi-Cloud solutions for the customer.
• Represent Salesforce during Marketing or Partner Events with the specific Consultant knowledge (e.g. Industry demos, industry-specific discussions/use cases).
• Have a strong interest in growing your career and participating in our internal training programs and mentorship initiatives. Sharing your knowledge in the EMEA PreSales community.

This role is perfect for someone who likes to work with people, is able to think strategically, interested in technology / digitalisation, interested in continuous learning, and has an understanding of what challenges the e-commerce industry is facing today.

Personality Attributes/Experience:

• Good understanding of the unique business requirements of the e-commerce industry trends and “language”.
• Ability to translate customers’ needs into a compelling vision and roadmap.
• Strategic thinker.
• Track record of presales / solution engineering, consultancy, product management, delivery or training success for a software solution organisation.
• Fluent German & English
• Solid oral, written, presentation, communication and relationship skills.
• Good and empathetic listener, laser-focused on customer success.
• Proven time management skills in a dynamic team environment.
• Ability to work as part of a distributed team to solve problems in dynamic, energizing environments.
• Inquisitive, practical and passionate about technology.
• Mindset of curiosity: likes to be the first to know something and why and how things happen.
• Good at searching out information and experimenting, likes to concentrate on a particular topic and to solve puzzles.
• Good at explaining ideas and finding ways to keep people’s attention.
• Willing and able to travel occasionally
• Related Bachelor's degree or relevant work experience

We are an equal opportunity employer and value diversity at our company.

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