Director, Product Management - Commerce Performance & Insights - New York, NY, USA

Job Posting Title:

Director, Product Management - Commerce Performance & Insights

Req ID:

10092481

Job Description:

At Disney Entertainment, we are experiencing explosive growth, reaching 225M total subscriptions globally across our streaming product portfolio. As we continue growing across all our streaming services (Disney+, Hulu, ESPN+, and Star+) we are looking for a product management leader that thrives in a dynamic, fast-paced environment and can meet opportunities and challenges head-on. 

We’re seeking a Director, Product Management - Commerce Performance & Insights to build tools and capabilities for real-time monitoring and alerting across our Commerce systems. These large scale, distributed systems include a payments system that processes billions of dollars of transactions annually, a fraud system that can provide threat assessment under 20 ms, a Pay-Per-View system that enables purchasing of hundreds of Live products per second and so many more. Also, you will assess the performance of these systems and provide insights that benefit the customers and the business. Additionally, in this highly visible role, you’ll be providing direct leadership to a team of junior leaders, and work cross-functionally with product managers, engineers, etc.

The Commerce platform at Disney Entertainment has experienced tremendous growth - supporting over 80 countries and 20+ currencies. Yet, we’re still early on our mission to provide entertainment around the world and project significant growth ahead. We’re looking for a leader with an entrepreneurial spirit, who will take this growth ahead by embracing unconventional thinking and providing “out-of-box” ideas. Being part of a driven and enthusiastic team on growing products, you will get to make a direct material impact on the future of The Walt Disney Company.

Responsibilities:

• Design and build automated real-time dashboards to monitor and track performance of commerce systems.
• Create and embed trigger-based alerts for anomaly detection in real-time dashboards, and identify critical issues impacting performance of systems.
• Improve ways to capture data into existing tools like Adobe Analytics, Looker, Tableau etc.
• Partner with engineering teams to investigate, troubleshoot and resolve anomalies, and restore system health.
• Collaborate with product to provide insights and recommendations to improve the performance of the systems and enhance customer experience and business value.
• Establish KPIs for performance of commerce systems and develop a regular cadence to review them with senior leadership.
• Make decisions both independently and in concert with other teams while balancing collaboration and push-back as needed.
• Be a trusted authority in the domain and be sought after as an expert and influencer in the domain.
• Participate in interview loops, influence hiring decisions, and coach and mentor junior team members.
• Last but not least, fill in gaps across roles and functions as needed, performing as an adaptive problem solver, a creative builder and a morale-boosting leader.

Basic Qualifications

• You have 10+ years of relevant work experience with a Master’s or 12+ years of relevant work experience with a Bachelor’s. Experience with direct-to-consumer, ecommerce, fintech and/or subscription services in domestic and/or international markets is preferred.
• You have a proven track record of successfully building and automating performance tools and dashboards.
• You have experience with data visualization to demonstrate and explain trends, patterns, outliers etc. to both technical and non-technical audiences.
• You have experience with processing large, complex data sets, and deriving actionable insights from the data.
• You have hands-on experience with structured or unstructured databases, and data processing languages such as SQL.
• Experience with machine learning and artificial intelligence capabilities at a large scale is a plus.
• You inspire, motivate, and lead the direct team and cross-functional partners (product managers, engineers, etc.) working alongside you.
• You have the ability to weave data into a narrative and tell a story and recommend constructive next steps.
• You communicate exceptionally well - from small group discussions to large group presentations, and through strong product analytics memos that help drive alignment across multiple teams.

Required Education

Education in technology or business domains. An undergraduate degree in computer science, engineering, finance, economics or related disciplines is a plus, MBA preferred.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

The hiring range for this position in New York and Seattle is $208,400.00 to $279,500.00 per year, in San Francisco is $217,900.00 to $292,200.00 per year, and in Santa Monica is $199,000.00 to $266,800.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Job Posting Segment:

Disney Entertainment & ESPN Technology

Job Posting Primary Business:

Commerce, Growth, & Identity

Primary Job Posting Category:

Product Management

Employment Type:

Full time

Primary City, State, Region, Postal Code:

New York, NY, USA

Alternate City, State, Region, Postal Code:

USA - CA - 2450 Broadway, USA - CA - Market St

Date Posted:

2024-06-14